Lacey Anderson
Fargo,ND
Summary
Forward-thinking Senior Manager adept at managing large teams to accomplish challenging objectives. Specializing in cell therapy and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
Work History
Sr. Manager, Cell Therapy Operations
NMDP-BioTherapies
08.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results, including the development of an standard MNCA and HPCA collection process and manual for clinical sites.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business for both autologus and allogenic clients
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Responsible for strategically planning and growing our apheresis network to ensure organizations have access to high quality cellular starting material
- Drove Standardization initiatives by creating a standard MNCA collection manual
- Improved Quality and Compliance through the development and implementation of Key Performance Indicators (KPIs) for Apheresis Network Centers
- Doubled Apherisis Network Capacity through the addition of clinical sites to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices both for clinical sites and internal processes
Center Operations Manager
Biomat U S A
01.2017 - 08.2019
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Participated in community outreach programs showcasing our commitment towards community engagement.
- Developed strong relationships with vendors to negotiate contracts, resulting in reduced expenses for the center.
- Responsible for providing strategic leadership by ensuring the center is meeting company goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
- Create an appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership
- Accountable for the direction of all personnel functions including hiring, performance management, career progression, employee relations, annual reviews, and any and all disciplinary actions up and including termination
- Develop and implement strategic plans to meet organizational and company goals in an effective and efficient manner
- Increased collections by 35% within 6 months, and reduced turnover to 16% annualized from the previous 98% in 2016
- Identified and trained a new leadership team that supports employee engagement and drives change Implemented an accelerated training program that reduced the amount of time to complete training while increasing job knowledge and understanding
- Established an audit ready process to comply with standards and requirements of all accrediting, licensing, and governmental agencies, resulting in the center being audit ready at all times.
Center Quality Manager
Biomat U S A
01.2015 - 01.2017
- Conducted regular team meetings to review progress toward quality objectives and discuss opportunities for improvement.
- Led internal audits to ensure compliance with company policies, industry standards, and regulatory requirements.
- Implemented corrective actions following audits or assessments, ensuring prompt resolution of identified issues.
- Provided guidance on best practices related to industry standards such as CFR1271 ensuring adherence across the organization.
Donor Care Supervisor
Vitalant
01.2012 - 01.2015
- Collaborated with other departments to improve cross-functional communication and enhance overall organizational effectiveness .
- Maintained compliance with internal SOPs and external regulations and brought compliance issues to attention of management.
- Implemented effective training programs for new staff members, ensuring a smooth onboarding process and consistent performance standards.
- Achieved consistently high donor satisfaction ratings by maintaining a strong focus on quality assurance and continuous improvement initiatives.
- Conducted thorough evaluations of individual staff members'' performance periodically, identifying areas requiring further development or support.
- Contributed to the creation of an annual donor care strategy, setting priorities, objectives, and action plans in alignment with organizational goals.
Education
Master of Science - Health Information Management
College of St. Scholastica
Duluth, MN01.2014
Master of Science - Physical Anthropology
North Dakota State University
Fargo, ND05.2010
Bachelor of Science - Anthropology
University of North Dakota
Fargo, ND05.2007
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Training and mentoring
- Site Selection
- Good Clinical Practices
- Study protocols
- Team Leadership
- Problem-Solving
Timeline
Sr. Manager, Cell Therapy Operations
NMDP-BioTherapies
08.2019 - Current
Center Operations Manager
Biomat U S A
01.2017 - 08.2019
Center Quality Manager
Biomat U S A
01.2015 - 01.2017
Donor Care Supervisor
Vitalant
01.2012 - 01.2015
Master of Science - Health Information Management
College of St. Scholastica
Master of Science - Physical Anthropology
North Dakota State University
Bachelor of Science - Anthropology
University of North Dakota