Lacey Andrade
Acton,CA
Summary
Dynamic Weight Loss Consultant at Alpha Health Care Services with expertise in meal planning and patient care. Proven track record of enhancing client retention through exceptional communication and personalized support. Skilled in goal setting and nutritional advice, fostering lasting relationships that empower clients on their health journeys.
Overview
7
7
years of professional experience
Work History
Weight Loss Consultant
Alpha Health Care Services
06.2022 - 03.2024
- Analyzed data from each client''s progress report resulting in tailored adjustments that sustained ongoing improvement in their journey.
- Offered emotional support and motivation throughout the weight loss journey, celebrating milestones while encouraging perseverance during setbacks.
- Organized engaging events such as cooking demonstrations or local gym partnerships that provided additional value for the clientele base.
- Educated clients about the importance of portion control, balanced meals, and healthy food choices for sustainable weight management.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
- Followed up with clients to answer questions and close sales.
- Led enrollment calls to book appointments in scheduling system with prospects.
- Established strong relationships with fellow industry professionals like nutritionists, trainers, or therapists for a comprehensive approach towards client care services.
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
- Created and organized client charts, managed filing system and submitted reports.
- Documented client needs, desires, and problems to build rapport and identify areas needing support.
- Reported abnormal pre-test conditions and test results of Type patients to physicians and other members of care team.
- Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
- Secured strained muscle groups with kinesiology tape and muscle mapping for patient comfort.
- Attended national physiologist conferences to learn new, pertinent findings to improve patient care.
Front Desk Medical Receptionist
Health Clinic
07.2018 - 03.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Rescue Volunteer
Linda Blair Worldheart
05.2018 - 10.2018
- Displayed exemplary leadership skills by mentoring and training new volunteers, fostering a positive learning environment and ensuring consistent adherence to organizational standards.
- Served as a reliable source of support for fellow volunteers, offering guidance or assistance whenever needed to promote team cohesion and effectiveness.
- Enhanced team efficiency by streamlining communication and collaboration during rescue missions.
- Collaborated with other emergency responders for seamless coordination during large-scale rescue efforts.
- Increased success rates of rescue operations by conducting thorough pre-mission planning and strategy development.
- Assisted in fundraising events for the rescue organization, securing necessary resources to maintain operational readiness.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
Fast Food Worker
California Burger
08.2017 - 12.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Assisted with preparing salads and cold food items.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Education
High School Diploma - Medical
Palmdale High School
Palmdale, CA08.2021
Skills
- Meal planning expertise
- Organizational growth
- Multitasking proficiency
- Stress management strategies
- Supplement recommendations
- Exercise prescription
- Goal setting strategies
- Professional networking
- Nutritional advice
- Health coaching techniques
- Food journaling guidance
- Time management
- Patient care
- Excellent communication
- Active listening
- Patient education
- Relationship building
Languages
Spanish
Full Professional
Timeline
Weight Loss Consultant
Alpha Health Care Services
06.2022 - 03.2024
Front Desk Medical Receptionist
Health Clinic
07.2018 - 03.2022
Rescue Volunteer
Linda Blair Worldheart
05.2018 - 10.2018
Fast Food Worker
California Burger
08.2017 - 12.2017
High School Diploma - Medical
Palmdale High School
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