Hi, I’m
Lacey Armstrong
Dallas,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Virtual Administrative Assistant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
6
years of professional experience
Work History
Summit Off Duty ServicesIrving, TX
Client Support Specialist
09.2020 - 04.2021
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Investigated and resolved customer inquiries and complaints quickly.
Athos Group Security, LLCIrving, TX
Communication Center Specialist
06.2018 - 09.2020
Job overview
- Prepared for and responded to unforeseen events and challenges.
- Formulated and communicated new ideas and suggestions that improved overall operation.
- Connected callers with appropriate professional, department or business.
- Kept records of calls placed and charges incurred.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Trulucks Restaurant GroupThe Woodlands, TX
Lead Line Cook
07.2017 - 06.2018
Job overview
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Handled portion control activities according to specified instructions provided by chef.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Sugarbacon Proper KitchenMcKinney, TX
Line Cook
05.2016 - 07.2017
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
House Of Blues DallasDallas, TX
Prep Cook
01.2016 - 05.2016
Job overview
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Managed opening and closing shift kitchen tasks.
Marie Gabrielle RestaurantDallas, TX
Line Cook Trainer
05.2015 - 06.2016
Job overview
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Cooked same meals over and over during shifts with exact quality results.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Coordinated group training to share kitchen procedure changes.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
Education
Le Cordon Bleu College of Culinary Arts - DallasDallas, TX
Associate of Arts from Culinary Arts
05.2015
Skills
- Support Oversight
- Efficient and Detail-Oriented
- Customer Account Management
- Information Updates
- Data Entry and Maintenance
- Call Documentation
- Accounts Payable and Accounts Receivable
- Sales Report Generation
- Invoice Preparation and Processing
- Document and Records Management
Timeline
Client Support Specialist
Summit Off Duty Services
09.2020 - 04.2021
Communication Center Specialist
Athos Group Security, LLC
06.2018 - 09.2020
Lead Line Cook
Trulucks Restaurant Group
07.2017 - 06.2018
Line Cook
Sugarbacon Proper Kitchen
05.2016 - 07.2017
Prep Cook
House Of Blues Dallas
01.2016 - 05.2016
Line Cook Trainer
Marie Gabrielle Restaurant
05.2015 - 06.2016
Le Cordon Bleu College of Culinary Arts - Dallas
Associate of Arts from Culinary Arts
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