Lacey Ay
Newton Falls,Ohio
Summary
Experienced retail worker with over six years at a reputable company specializing in exceptional customer service and issue resolution. Licensed Insurance Agent in Ohio in Property, Casualty, Life, Health, and Accident insurance lines. Strong background in retail, including transaction handling, customer service, and workspace organization. Recognized for teamwork skills and adaptability, dedicated to building positive customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Publix
04.2013 - 06.2019
- Always being as friendly and helpful as I possibly could. Providing excellent customer service was always the number one goal. Cash handling, running registers, and problem solving any issues independently. In the six year I worked there, I never had a discrepancy.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
Education
Insurance
Kaplan Financial
GED
05-2025
Skills
- Client support expertise
- Patience and empathy
- Work ethic and integrity
- Customer assistance
Certification
Property, Casualty, Life, and Health & Accident Insurance License.
Timeline
Cashier/Customer Service
Publix
04.2013 - 06.2019
Insurance
Kaplan Financial
GED
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