Lacey Azure/LaVallie
Belcourt,ND
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 20 years of healthcare experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Coordinator
Turtle Mountain Mikinaak Shelter
Dunseith , ND
2023.06 - 2024.01
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Developed individualized service plans based on assessment findings.
- Scheduled appointments for clients with appropriate medical specialists.
- Responded promptly to inquiries from patients regarding their care plans.
- Assessed safety risks associated with living environments or activities of daily living.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Consulted with staff on resolution of complex service issues.
- Represented organizations in relations with governmental and media institutions.
EMS Director/Supervisor
Indian Health Service
Belcourt , ND
2017.02 - 2022.04
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Operated specialized medical equipment such as ventilators, defibrillators, suction devices and strhers.
- Educated patients on proper use of medications, disease prevention methods and self-care techniques.
- Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
- Recorded detailed notes about patient condition before arrival at hospital facility for documentation purposes.
- Provided emotional support for family members of critically ill or injured patients.
- Assessed emergency situations and prioritized medical care for patients.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Remained level-headed and proactive during emergency situations.
- Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
- Actively participated in interdisciplinary team meetings to discuss patient progress toward desired outcomes.
- Maintained accurate records of all treatment interventions provided to each patient.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Implemented safety protocols when administering medications or performing treatments.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Oversaw medication administration, monitored distribution and documented responses.
- Complied with OSHA programs, maintaining safe and clean working environment.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Developed and implemented Emergency Medical Services policies and procedures.
- Monitored operational performance against established standards, objectives, and goals.
- Oversaw personnel recruitment, training, development, and evaluation processes.
- Led team meetings and provided guidance on clinical issues related to EMS operations.
- Collaborated with local government agencies to develop new initiatives for improving public safety services.
- Ensured compliance with applicable laws, regulations, standards, guidelines and protocols in the EMS sector.
- Organized regular community outreach programs to promote awareness about emergency medical services.
- Participated in regional conferences related to EMS service delivery models.
- Conducted periodic reviews of staff performance evaluations and took corrective actions when required.
- Assisted in developing strategies for responding efficiently to disasters or emergencies.
- Supervised daily operations of paramedics, EMTs, dispatchers and other support staff members.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Paramedic Supervisor
Community Ambulance Service of Rolla
Rolla , ND
2008.09 - 2017.01
- Supervised the daily operations of a fleet of ambulances and paramedics.
- Monitored and evaluated personnel performance in order to ensure compliance with departmental policies and procedures.
- Conducted regular drills, training sessions, and emergency response exercises for staff members.
- Coordinated patient care activities on-site at emergency scenes or during transport to healthcare facilities.
- Provided clinical guidance to paramedics regarding diagnosis, treatment protocols, medications.
- Performed administrative duties such as scheduling shifts, managing payroll records, ordering supplies.
- Ensured that all equipment was properly maintained and calibrated according to safety standards.
- Collaborated with other health professionals in order to coordinate patient care plans and optimize outcomes.
- Participated in meetings with local government representatives in order to discuss issues related to ambulance services.
- Attended continuing education classes in order to stay current on industry trends and best practices.
- Inspected ambulances prior to each shift for cleanliness, proper functioning of equipment.
- Served as an instructor for new hires during orientation programs or refresher courses.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Education
Paramedic Technology - Paramedicine/Health Care
Bismarck State College
Bismarck, ND2010-05
Skills
- Healthcare Knowledge
- Care Planning
- Case Management
- Goal Setting
- Knowledge and Experience with Behavioral Health and Substance Abuse related issues
- Expertise in Crisis Intervention and Management
Certification
- Nationally Certified Paramedic
- Certified and Trained Care Coordinator/Case Manager through the State of North Dakota
- Certified Instructor through the Crisis Prevention Institute
Timeline
Care Coordinator
Turtle Mountain Mikinaak Shelter
2023.06 - 2024.01
EMS Director/Supervisor
Indian Health Service
2017.02 - 2022.04
Paramedic Supervisor
Community Ambulance Service of Rolla
2008.09 - 2017.01
Paramedic Technology - Paramedicine/Health Care
Bismarck State College
- Nationally Certified Paramedic
- Certified and Trained Care Coordinator/Case Manager through the State of North Dakota
- Certified Instructor through the Crisis Prevention Institute
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