Summary
Overview
Work History
Skills
Timeline
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Lacey Baldwin

Norfolk,VA

Summary

Accomplished Store Manager with a proven track record at Lidl, enhancing operational efficiency and excelling in customer relations. Spearheaded initiatives that significantly increased revenue and team performance. Expert in recruitment and budgeting, with a knack for surpassing financial targets through strategic planning and cost control.

Overview

13
13
years of professional experience

Work History

Store Manager

Lidl
01.2017 - Current
  • Operating a Lidl supermarket, producing a total net revenue of $11 million annually.
  • Responsible for a team of 15 to 20 employees.
  • Recruiting, managing, and mentoring new sales associates and managers.
  • Setting customer service goals for the team members, and helping them reach those goals.
  • Interacting with customers, and handling customer queries and complaints in a timely manner.
  • Implementing company policies and procedures.
  • Monitoring daily and monthly selling reports, and developing an action plan to increase margin where needed.
  • Staying within or below budget.
  • Managing inventory, overseeing daily audits of inventory to ensure accuracy.
  • Initiating strategic positioning of merchandise to enhance market appeal, and optimize sales.
  • Responsible for maintaining all organizational, cleanliness, and recovery standards for the sales floor, and participates in the maintenance of the entire store.
  • Continuously meets deadlines for resets and revisions.
  • Opened three new stores and trained a new team.
  • Helped outside the district and traveled in the region when support was needed.

Assistant Manager

Walmart
01.2014 - 01.2016
  • Supported senior managers with day-to-day operational requirements
  • Coordinated employee schedules to provide adequate staff coverage
  • Monitored and documented team success through regular performance evaluations
  • Supported recruiting, training, and professional development efforts
  • Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities

Manager

Stewarts
01.2012 - 01.2014
  • Monitored employee work to assess performance and identify knowledge gaps
  • Prepared schedules and assignments to meet short- and long-term business demands
  • Planned and executed strategies to increase business and drive profit growth
  • Established budgets, controlled expenses, and met financial targets
  • Oversaw execution of opening and closing procedures to desired standard
  • Enforced safety procedures and monitored compliance
  • Coordinated operations to deliver service in line with quality standards and business objectives

Skills

  • Operational efficiency
  • Customer relations
  • Performance metrics evaluation
  • Recruitment and hiring
  • Budgeting and cost control

Timeline

Store Manager

Lidl
01.2017 - Current

Assistant Manager

Walmart
01.2014 - 01.2016

Manager

Stewarts
01.2012 - 01.2014

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Lacey Baldwin