Lacey Balser
Clearwater,FL
Summary
Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
07.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- Streamlined evening operations for increased efficiency and productivity.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Mentored team members, resulting in improved performance and job satisfaction.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Increased sales through effective merchandising strategies and promotional displays.
- Conducted regular staff meetings to communicate updates, address concerns, and provide feedback on performance.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
FT Office Lead
Food Lion
03.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Customer Service Manager
Sprouts Farmers Market Inc.
09.2020 - 03.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Head Cashier
Sprouts Farmers Market Inc.
06.2019 - 08.2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Assistant Front End Manager
Giant Food
04.2013 - 06.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in the checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Long Reach High School
Columbia, MD05.2015
Skills
- Customer Relationship Management
- Time Management
- Office Management
- Multitasking
- Cash handling & Reconciliation
- Public Speaking
- Delegation and supervision
- Problem-solving abilities
Certification
- Food Safety First Principles, Food Lion - Expires 4/24/28
(Maryland)
- State Food Safety, Sprouts Farmers Market - Expires 11/25/25
(Florida)
Timeline
Evening Manager
Food Lion
07.2023 - 04.2024
FT Office Lead
Food Lion
03.2022 - 07.2023
Customer Service Manager
Sprouts Farmers Market Inc.
09.2020 - 03.2022
Head Cashier
Sprouts Farmers Market Inc.
06.2019 - 08.2020
Assistant Front End Manager
Giant Food
04.2013 - 06.2019
High School Diploma -
Long Reach High School