Lacey Barrient
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
18
18
years of professional experience
Work History
Customer Service Team Lead
Office Depot
Gonzales
03.2015 - 06.2017
- Led customer service team to enhance client satisfaction and store performance.
- Trained staff on product knowledge and effective communication techniques.
- Resolved customer inquiries and complaints through active listening and problem-solving.
Loan Officer Assistant
Ameriquest Mortgage
New Orleans
02.1999 - 07.2010
- Assisted loan officers in processing mortgage applications and gathering necessary documentation.
- Communicated with clients to provide updates on loan status and requirements.
- Reviewed financial documents for accuracy and compliance with lending standards.
Education
Buras High School
Buras, LASkills
- Customer relationship management
- Team leadership
- Training and development
- Issue resolution
Timeline
Customer Service Team Lead
Office Depot
03.2015 - 06.2017
Loan Officer Assistant
Ameriquest Mortgage
02.1999 - 07.2010
Buras High School