Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lacey Bates

Vernon

Summary

Dynamic professional with a proven track record at Empowerment Community Services, excelling in team motivation and problem-solving. Enhanced client satisfaction through effective conflict resolution and meticulous documentation. Skilled in fostering collaboration and implementing strategic solutions, ensuring a positive environment while maintaining high standards of care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Leader

Empowerment Community Services
10.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Registered Behavior Technician

Nexus Solutions for Autism of Oklahoma
07.2023 - 06.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Housing Manager

Sisu Youth and Family Services
04.2022 - 06.2023
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Organized community events to foster a sense of belonging among residents and encourage social interaction.

Shelter Director

Southwest Youth and Family Services
07.2011 - 04.2022
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
  • Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
  • Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.

Education

Health And Physical Education

Cameron University
Lawton, OK
05-2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Documentation and reporting

Certification

Behavioral Health Case Manager II (CM II)

Timeline

Team Leader

Empowerment Community Services
10.2024 - Current

Registered Behavior Technician

Nexus Solutions for Autism of Oklahoma
07.2023 - 06.2024

Housing Manager

Sisu Youth and Family Services
04.2022 - 06.2023

Shelter Director

Southwest Youth and Family Services
07.2011 - 04.2022

Health And Physical Education

Cameron University

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