Lacey Bayne
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
11
11
years of professional experience
Work History
Day Service Supervisor
Occupational Development Center,Inc.
10.2021 - Current
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced client satisfaction by promptly addressing concerns and coordinating appropriate services.
- Streamlined service delivery for individuals with disabilities through thorough assessments and personalized care plans.
- Increased client independence by providing tailored guidance on self-advocacy, problem-solving, and goal-setting techniques.
- Improved accessibility to resources by maintaining up-to-date knowledge of available programs and support systems.
Universal Banker
Frandsen Bank & Trust
07.2016 - 09.2021
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Central Receiving /Direct Care
Life Skills And Transition Center
06.2013 - 05.2016
- Enhanced inventory accuracy by implementing systematic organization and labeling methods.
- Streamlined receiving processes for increased efficiency and reduced processing time.
- Maintained a clean and organized central receiving area, ensuring efficient workflow and productivity.
- Coordinated with vendors and suppliers to ensure timely delivery of goods and accurate order fulfillment.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
No Degree - Criminal Justice/ Business
Northland Community And Technical College
Thief River Falls, MNHigh School Diploma -
Valley High School
Hoople, ND05.2000
Skills
- Microsoft Office
- Microsoft Excel
- Team Leadership
- Spreadsheets
- Business Administration
- Professional and Courteous
- Staff Development
- Schedule Management
- Delegation
- Efficient multi-tasker
Timeline
Day Service Supervisor
Occupational Development Center,Inc.
10.2021 - Current
Universal Banker
Frandsen Bank & Trust
07.2016 - 09.2021
Central Receiving /Direct Care
Life Skills And Transition Center
06.2013 - 05.2016
No Degree - Criminal Justice/ Business
Northland Community And Technical College
High School Diploma -
Valley High School
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