Lacey Bell
Buffalo,United States
Summary
Current Multi-Site Manager highly skilled at cultivating relationships within and across departments to facilitate success and sustain organizational missions. With 5+ years offering experience in managing well-run operations and achieving solid results. Talented in staff leadership, courteous and personable, with a strong motivation for success.
Overview
12
12
years of professional experience
Work History
Multi-Site Manager
WellNow Urgent Care
02.2022 - Current
- Monitors site Metrics; including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement and executes improvement plans approved by Leadership.
- Ensure patients, visitors, medical staff, colleagues, and others are treated with compassion and respect. Strives for excellent patient satisfaction.
- Placed 2nd overall in 2022 for highest net promoter score across 7 states in which WellNow occupies.
- Supervises orientation, training, and cross training of site team to ensure that all competencies, policies, established practices and standards are followed and adhered to.
- Participates in development and leads execution of Urgent Care goals and objectives.
- Clearly communicates goals and objectives to team members in partnership with Director of Clinical Operations (DCO).
- Participates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions, and performance evaluations of clinical staff, disciplinary actions, and performance evaluations.
- Identifies and mentors team members for promotional opportunities Addresses individual or team performance deficiencies in collaboration with ROM and HR Business Partner.
- Follow through on programs, practices, and team leadership to improve operations, staff retention and employee engagement in partnership with clinical lead and provider.
- Create clear vision of company values and initiatives, build strong relationships within clinic and organization, being knowledgeable and leading by example.
- Solicit and respond to patient feedback to improve service and processes that will enhance patient experience
Program Coordinator
Community Services For Every1
05.2018 - 08.2021
- Fostered relationships to define programming needs and strengthen organizational standing.
- Uncovered issues to determine solutions and assist program participants.
- Directed, coordinated and administered Person Centered Planning programs.
- Coordinated logistics for activities and events.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Supervised Site Managers to drive optimal team performance.
- Oversaw daily operations of Individualized Residential Alternative program functions.
- Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
- Oversaw station hiring, performance assessment and disciplinary actions.
- Supported approximately 40 residential sites in on call rotational basis approximately every six weeks for seven days.
Care Coordinator
Evergreen Health
01.2017 - 05.2018
- Assisted with reducing ER utilization by linking clients with medical providers and supporting them with maintaining good linkage.
- Facilitated on-going assessment of patient needs and oversaw implementation of interdisciplinary team plan of care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Scheduled medical appointments, transportation to appointments, sent appointment reminders for upcoming appointments, communicated with providers via phone, and attended medical appointments as needed to advocate on client’s behalf.
- Assisted clients in areas such as housing, benefits, utility shut offs, and contacting department of social services.
- Utilized harm reduction principles and emphasized importance of meeting clients where they’re at.
Site Manager
Community Services For Every1
09.2014 - 12.2016
- Supported people with developmental disabilities fulfill their dreams by setting and achieving goals based on them as individuals, their world, and their dreams.
- Provided day to day management and served as leader and mentor for direct support staff.
- Modeled and promoted person centered planning and ensured that staff lived mission of agency each day.
- Organized meetings with staff and residents to improve performance continually and qualitatively.
- Provided on call support to cluster of sites outside of business hours on rotational basis.
- Maintained required and recommended certifications in variety of areas.
- Complied with operational standards and OSHA regulations.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Maintained schedules, payroll data, attendance records.
Direct Support Professional
Community Services For Every1
07.2011 - 09.2014
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced client wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
- Documented current client information to update vital signs, behaviors and eating habits.
- Documented client progress in charts and logbooks.
- Prepared food and helped clients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
Education
Bachelor of Science - Speech Pathology
SUNY Buffalo State
Buffalo, NY05.2012
Associate of Applied Science - Early Childhood Education
Villa Maria College Buffalo
Buffalo, NY05.2007
Skills
- Operations management
- Schedule coordination
- Human resources understanding
- Staff development expertise
- Client relations
- Standard operating procedures
- Self-motivated
- Analytical
- Creative and Adaptable
Timeline
Multi-Site Manager
WellNow Urgent Care
02.2022 - Current
Program Coordinator
Community Services For Every1
05.2018 - 08.2021
Care Coordinator
Evergreen Health
01.2017 - 05.2018
Site Manager
Community Services For Every1
09.2014 - 12.2016
Direct Support Professional
Community Services For Every1
07.2011 - 09.2014
Bachelor of Science - Speech Pathology
SUNY Buffalo State
Associate of Applied Science - Early Childhood Education
Villa Maria College Buffalo
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