Lacey Bennett
Customer Service Agent
Effingham,SC
Summary
Dynamic and empathetic professional with a proven track record at Dynata, exceeding call quotas and enhancing customer satisfaction. Skilled in data collection and demonstrating a polite demeanor, I excel in fast-paced environments, ensuring high-quality customer interactions. My ability to resolve complaints and foster loyalty among customers has significantly contributed to business success.
Overview
4
4
years of professional experience
Work History
Telephone Survey Agent
Dynata
09.2024 - Current
- Administered phone interviews to survey participants.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
Guest Service Manager
KJ's Market
05.2023 - 02.2024
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front end staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Oversaw daily cash handling procedures at the front end, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Customer Service Agent
Sykes Call Center
08.2020 - 03.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
Brick Memorial High School
Brick Township, NJ06-2013
Skills
- Strong empathy
- Polite demeanor
- Data collection
- Typing speed
- Clear articulation
- Survey administration
- Goal orientation
- Effective questioning
- Call handling
- Customer communications
- Active learning
- Call center processes
- Organization
Timeline
Telephone Survey Agent
Dynata
09.2024 - Current
Guest Service Manager
KJ's Market
05.2023 - 02.2024
Customer Service Agent
Sykes Call Center
08.2020 - 03.2023
High School Diploma -
Brick Memorial High School
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