Lacey Bennett
Customer Service Agent
Effingham,SC
Summary
Dynamic and empathetic professional with a proven track record at Dynata, exceeding call quotas and enhancing customer satisfaction. Skilled in data collection and demonstrating a polite demeanor, I excel in fast-paced environments, ensuring high-quality customer interactions. My ability to resolve complaints and foster loyalty among customers has significantly contributed to business success.
Overview
4
4
years of professional experience
Work History
Telephone Survey Agent
Dynata
Effingham, SC
09.2024 - Current
- Administered phone interviews to survey participants.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
Guest Service Manager
KJ's Market
Florence, SC
05.2023 - 02.2024
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front end staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Oversaw daily cash handling procedures at the front end, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Customer Service Agent
Sykes Call Center
Sumter, SC
08.2020 - 03.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
Brick Memorial High School
Brick Township, NJ06-2013
Skills
- Strong empathy
- Polite demeanor
- Data collection
- Typing speed
- Clear articulation
- Survey administration
- Goal orientation
- Effective questioning
- Call handling
- Customer communications
- Active learning
- Call center processes
- Organization
Timeline
Telephone Survey Agent
Dynata
09.2024 - Current
Guest Service Manager
KJ's Market
05.2023 - 02.2024
Customer Service Agent
Sykes Call Center
08.2020 - 03.2023
High School Diploma -
Brick Memorial High School