Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Bird

Stockton,United States

Summary

I am a motivated, upbeat, friendly and reliable bartender/manager with an independent approach to handling high-volume customer loads. I have an engaging personality and a flexible approach. I have years of experience as a talented server with expertise in order management, payment processing, and upselling. I stay up-to-date on menu items and consistently provide targeted recommendations to meet individual customer needs. I always anticipate customer needs to ensure enjoyable dining experiences. I have excellent relationship-building, multitasking skills and is always ready to support the team's needs. I am hardworking, resourceful and eager to take on new challenges within the bar and nightclub industry.

Overview

3
3
years of professional experience

Work History

Bar Manager

Rancho Fresco Cantina & Nightclub
09.2023 - 08.2024
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Oversees planning for special events with crafted special drink and cocktail menu items for seasonal offerings
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
  • Hires, trains, promotes, and, when necessary, disciplines or fires staff.


Bartender

Stratosphere Hotel And Casino
09.2022 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server /Managing Bartender

Lifetime Fitness Center
04.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Cocktail Server

The Ave On The Mile
08.2021 - 02.2022
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • TAM Card
  • Maximized sales of specials and highend spirits, champagne and cocktail drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Lodi Independence High School
06.2013

Skills

  • Safe Serving Knowledge
  • Teamwork and Professionalism
  • Bartending License
  • Serving and Bussing
  • Handling large groups
  • Team Leadership
  • Training and mentoring
  • Health and safety
  • Bar Management
  • Customer Relationship Building
  • Staff Scheduling
  • Customer Service

Timeline

Bar Manager

Rancho Fresco Cantina & Nightclub
09.2023 - 08.2024

Bartender

Stratosphere Hotel And Casino
09.2022 - 03.2023

Server /Managing Bartender

Lifetime Fitness Center
04.2022 - 03.2023

Cocktail Server

The Ave On The Mile
08.2021 - 02.2022

High School Diploma -

Lodi Independence High School

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Lacey Bird