Lacey Black
Comer,GA
Summary
Dynamic and detail-oriented professional with extensive experience as a Unit Secretary at Piedmont Athens Regional Medical Center. Proven expertise in appointment scheduling and patient records management using Epic/Aria. Recognized for exceptional customer service and effective training of new staff, enhancing departmental efficiency and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Unit Secretary
Piedmont Athens Regional Medical Center
10.2016 - Current
- Scheduling for medical staff and appointments, optimizing departmental efficiency.
- Scanning of accurate patient records using Epic/Aria.
- Training new hires.
- Coordinate doctors schedule.
- Calls patients for next day appointments.
- Insurance Forms.
- Check in/out patients nuclear med and radiation.
- Help with nurse duties.
- Create account numbers for billing.
- Schedule and make referrals.
- Answers telephone calls to offer office information, answer questions, take referrals, and direct calls to staff.
- Greets visitors, providing directions, and addressing inquiries professionally.
Front Desk Receptionist
University Vascular Surgery
07.2016 - 10.2016
- Managed patient scheduling and appointment confirmations.
- Coordinated communication between medical staff and patients to ensure seamless operations
- Maintained electronic health records accurately, ensuring compliance with regulations.
- Checked patients in/out.
- Insurance.
Patient Transport Assistant/Radiology Receptionist
Athens Regional Hospital/Piedmont
07.2006 - 07.2016
- Supported patient transfers between departments, ensuring safety and comfort during transport.
- Collaborated with healthcare teams to coordinate timely patient movement for scheduled procedures.
- Maintained accurate documentation of patient transport activities in compliance with hospital policies.
- Assisted in training new staff on protocols for safe and effective patient transport practices.
- Pharmacy Runs.
- Checked in patients for their exams.
- Radiology front desk tasks.
Waitress
Amici Italian Cafe
01.2004 - 06.2007
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained new team members.
Bakery Assistant
Creative Cookies and Creamery
01.2004 - 03.2007
- Delivered exceptional customer service.
- Assisted in training new staff.
- Baked cookies and served ice cream.
Education
High School Diploma -
Nathaniel Greene Academy
Siloam, Ga05-2003
Skills
- Customer service
- Appointment scheduling
- Epic/Aria
- HIPAA compliance
- Unit secretary training
- Patient scheduling
- Medical records maintenance
- Clinical support
- Inpatient care
- Insurance verification
- Insurance claims
- Patient reception
- Patient appointment coordination
- Follow-up appointment scheduling
- Collaboration and teamwork
- Office coordination
- Flexible schedule
- Calendar and appointment management
- Medical records verification
- Referral verification
- Document management
- Training and coaching
- Outpatient care
- Patient database updates
Timeline
Unit Secretary
Piedmont Athens Regional Medical Center
10.2016 - Current
Front Desk Receptionist
University Vascular Surgery
07.2016 - 10.2016
Patient Transport Assistant/Radiology Receptionist
Athens Regional Hospital/Piedmont
07.2006 - 07.2016
Waitress
Amici Italian Cafe
01.2004 - 06.2007
Bakery Assistant
Creative Cookies and Creamery
01.2004 - 03.2007
High School Diploma -
Nathaniel Greene Academy