Lacey A. Bledsoe
Eldon,MO
Overview
20
20
years of professional experience
Work History
Multi Unit Field Leader
Chipotle Mexican Grill
, Missouri
07.2020 - Current
- Organized and directed field team operations to ensure efficient workflows.
- Developed strategies for the implementation of new processes and procedures in the field.
- Trained, coached, and mentored staff on job duties and responsibilities.
- Conducted performance reviews to assess progress and identify areas for improvement.
- Ensured compliance with safety regulations in the workplace.
- Monitored employee productivity levels and provided feedback when needed.
- Resolved customer complaints promptly and professionally.
- Assisted with recruitment efforts by screening applicants for qualifications.
- Created detailed reports on daily activities, successes, challenges.
- Provided timely updates to management regarding project progress.
- Identified potential opportunities for process improvements within the organization.
- Collaborated with other departments to coordinate tasks and improve communication between teams.
- Worked closely with vendors to maintain relationships and secure deals or discounts as necessary.
- Analyzed data related to customer satisfaction surveys to determine areas of improvement in service delivery.
- Maintained accurate records of all transactions including purchases, sales, inventory movements.
- Implemented quality assurance protocols throughout the organization's systems.
- Developed cost-effective solutions to address operational issues while maintaining high standards of quality control.
- Investigated discrepancies in financial documents such as invoices or receipts.
- Performed regular audits of equipment usage and maintenance schedules.
- Participated in company safety meetings to learn different ways to alleviate accidents.
Restaurateur Field Auditor
Chipotle Mexican Grill
Columbus, USA
01.2016 - Current
- Company Overview: An American chain of 2600+ fast casual restaurants in the Unites States, United Kingdom, Canada, Germany and France, specializing in Burritos and Tacos
- Assisted in design, rollout and implementation of the Zenput platform, used currently by all 2,600 restaurant locations
- Streamlining and standardizing Operations and Food Safety evaluations, performed by locations, Field Leadership and Executive Team
- Partnered directly with Operational Leadership and restaurants to build excellent operational and food safety standards in all 2,500 locations, in the US
- With, YoY improvement of both operational and food safety scores company wide, through both EcoSure and Zenput self-auditing standards
- Planned all travel for business travel
- Used budget/cost saving measures while on the Field Audit team, to stay within budget YoY
- Advised other team members when there were money staving possibilities
- Planned and executed team building and most meetings during the 4.5 years while on the Field Audit team that were budget conscientious
- Coached and taught best practices to restaurant management and leadership, through one on one and shoulder to shoulder conversations
- An American chain of 2600+ fast casual restaurants in the Unites States, United Kingdom, Canada, Germany and France, specializing in Burritos and Tacos
GM - Restaurateur
Chipotle Mexican Grill
Mid-America, USA
07.2010 - 01.2016
- Company Overview: An American chain of 2600+ fast casual restaurants in the Unites States, United Kingdom, Canada, Germany and France, specializing in Burritos and Tacos
- Demonstrated consistent YoY results with sales building, food safety and operational standards in both single and multi-unit management situations
- Subsequently, selected to a national position as Food Safety and Operation Auditor for all of Chipotle’s 2500+ US locations
- Set example for growth through excellent execution of basic in-store market principles, for the Mid-America market
- Featured in company training video that was aired at Field Leader Conference
- Awarded '2014 Marketeur' and awarded a trip to participate at the Cultivate Festival in San Francisco
- Achieved dramatic performance turnaround in productivity through coaching and cross training employees, for four locations
- Streamlined training and people production to fully staff the Mid-Missouri area, with all restaurants being positive managers
- Personal primary location was able to provide other locations with GM, Apprentice, Service and Kitchen Managers, leading them to become Restaurateur certified
- Increased sales YoY at the Columbia East location
- Upon arriving at Columbia East, ADS was $5500, in 2011 and increased sales to $8200 by year end in 2015
- Sales increased from 1.96 million annually to 2.97 million annually
- Partnered with General Managers to create Restaurateur (team certified by COO) from ground zero in two restaurants
- Promotion of two General Managers to an elite position of Restaurateur
- (8 GM’s, 1 Marketing Strategist, 8 Apprentices and numerous hourly managers) Participated in the New Restaurant Opening training and hiring experience
- An American chain of 2600+ fast casual restaurants in the Unites States, United Kingdom, Canada, Germany and France, specializing in Burritos and Tacos
GM - Chili’s Bar and Grill
Brinker International
Dallas, USA
02.2008 - 07.2010
- Company Overview: Previously parent company of multiple full service and fast casual dining restaurants, including Chili’s Bar and Grill, Maggiano’s Little Italy, On the Boarder Mexican Restaurant, Corner Bakery and Romano’s Macaroni Grill
- Lead the #1 Chilis in 2009, with KPI’s, based on Comp Sales, Customer Interaction and Overall Budgeting
- Developed salaried and key hourly shift leaders
- Led new company initiatives to fruition of streamlining business practices
- Staff consisted of over 100 team members
- Previously parent company of multiple full service and fast casual dining restaurants, including Chili’s Bar and Grill, Maggiano’s Little Italy, On the Boarder Mexican Restaurant, Corner Bakery and Romano’s Macaroni Grill
Culinary/Service Manager - Romano’s Macaroni Grill
Brinker International
, USA
01.2005 - 02.2008
- Company Overview: Previously parent company of multiple full service and fast casual dining restaurants, including Chili’s Bar and Grill, Maggiano’s Little Italy, On the Boarder Mexican Restaurant, Corner Bakery and Romano’s Macaroni Grill
- Directly involved with all ordering, training and scheduling positions for all front and back of house
- Opened two locations and worked at 3rd highest volume restaurant in the company
- Focused on extraordinary food and guest experience and participated in becoming a Certified Training location at two locations
- Previously parent company of multiple full service and fast casual dining restaurants, including Chili’s Bar and Grill, Maggiano’s Little Italy, On the Boarder Mexican Restaurant, Corner Bakery and Romano’s Macaroni Grill
Education
Bachelor of Science - Hotel and Restaurant Management
University of Missouri
ColumbiaDiversification of Agriculture Industry
International School of Agriculture Business
Beauvais, FranceSkills
- Motivational Leadership
- Team Management
- Task Delegation
- Safety precautions and measures
- Excellent Communication
- Adaptability
- Analytical Thinking
- Goal Setting
- Multitasking Abilities
- Communication
- Task Prioritization
- Food Safety
- Food safety expertise
Timeline
Multi Unit Field Leader
Chipotle Mexican Grill
07.2020 - Current
Restaurateur Field Auditor
Chipotle Mexican Grill
01.2016 - Current
GM - Restaurateur
Chipotle Mexican Grill
07.2010 - 01.2016
GM - Chili’s Bar and Grill
Brinker International
02.2008 - 07.2010
Culinary/Service Manager - Romano’s Macaroni Grill
Brinker International
01.2005 - 02.2008
Bachelor of Science - Hotel and Restaurant Management
University of Missouri
Diversification of Agriculture Industry
International School of Agriculture Business
Similar Profiles
Ana Sophia ApolinarAna Sophia Apolinar
Crew Member at Chipotle Mexican GrillCrew Member at Chipotle Mexican Grill
Jacob (Jake) HurstJacob (Jake) Hurst
Kitchen Leader at Chipotle Mexican GrillKitchen Leader at Chipotle Mexican Grill
Noah MartinezNoah Martinez
Crew Member Cook at Chipotle Mexican GrillCrew Member Cook at Chipotle Mexican Grill
Katherine DiazKatherine Diaz
Front of House Trainer at Chipotle Mexican GrillFront of House Trainer at Chipotle Mexican Grill
Stephanie JenkinsStephanie Jenkins
Certified Medical Assistant at Lake RegionalCertified Medical Assistant at Lake Regional