Lacey Brackins
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Carter's Creations
02.2023 - 05.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Shift Lead
Firehouse Subs
04.2022 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
Cashier
Chipotle Mexican Grill
02.2022 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Jack's Family Restaurants
05.2021 - 02.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Wendy's
03.2020 - 01.2021
Education
Undgergraduate in Paralegal Studies -
University of Arkansas Grantham
Lenexa, KS07.2024
Skills
- Computer literacy
- Technical writing
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office Administration
- File Management
- Typing Speed
- Basic accounting
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Payment Processing
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Records Maintenance
- Documentation
Assessments
- Home health aide skills, Proficient, 03/01/23, Providing care to patients in a home setting
- Basic computer skills, Proficient, 03/01/23, Performing basic computer operations and troubleshooting common problems
- Technical support: Customer situations, Proficient, 11/01/23, Responding to technical support situations with sensitivity
- Customer focus & orientation, Proficient, 03/01/23, Responding to customer situations with sensitivity
- Technical support, Proficient, 11/01/23, Performing software, hardware, and network operations
- Food service: Customer situations, Proficient, 10/01/23, Identifying and addressing customer needs in a food service setting
- Veterinary technician, Proficient, 11/01/23, Providing medical care to animals in a veterinary setting
- Work style: Reliability, Proficient, 11/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 11/01/23, Identifying and resolving common customer issues
- Cleaner fit, Proficient, 11/01/23, Measures the traits that are important for successful cleaners
- Sales skills, Proficient, 11/01/23, Influencing and negotiating with customers
- Legal skills, Proficient, 04/01/24, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Data entry: Attention to detail, Proficient, 11/01/23, Maintaining data integrity by detecting errors
- Work motivation, Proficient, 11/01/23, Level of motivation and discipline applied toward work
- Retail customer service, Proficient, 03/01/23, Responding to customer situations in a retail setting
- Attention to detail, Proficient, 11/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Front desk agent (hotel), Proficient, 11/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
Awards
- Reflected Decision Maker, 02/01/23, University of Phoenix, Credly.com, LinkedIn account
- Reflected Problem Solver Badge, 03/01/23, University of Phoenix, Credly.com, LinkedIn account
Timeline
Receptionist
Carter's Creations
02.2023 - 05.2024
Shift Lead
Firehouse Subs
04.2022 - 01.2023
Cashier
Chipotle Mexican Grill
02.2022 - 03.2022
Cashier
Jack's Family Restaurants
05.2021 - 02.2022
Cashier
Wendy's
03.2020 - 01.2021
Undgergraduate in Paralegal Studies -
University of Arkansas Grantham