Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lacey Brady

Adairsville,GA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Benefits Manager

Everrise
10.2025 - Current


  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Initiated coverage determinations, prior authorizations, and refill requests for the member.

Pharmacy Benefit Manager

Cigna
05.2023 - 10.2023
  • Developed and monitored pharmacy benefit plans ensuring cost-effectiveness and adherence to quality care standards.
  • Maintained confidentiality and secured sensitive information in compliance with industry regulations.
  • Negotiated contracts with pharmaceutical manufacturers for discounts on medications, enhancing cost savings.

Licensed Insurance Agent

United Healthcare
01.2020 - 01.2021
  • Provided comprehensive product knowledge to clients, aiding in their decision-making process. Exceeded a sales goal target while being able to make an important impact on my clients daily life.
  • Maintained confidentiality of sensitive customer information.
  • Maintained meticulous records of client interactions, policy changes, and claims information.
  • Processed policy applications, endorsements, and renewals with a keen eye for detail and accuracy in data entry.

Kelly Services
01.2018 - 12.2019
  • Resolve technical issues for Apple products including iOS devices, macOS systems, services like iCloud, and software applications.
  • Mentor junior support representatives and provide training as needed.
  • Familiarity with using diagnostic tools and support workflows with the Ability to convey complex technical information to non-technical users effectively.
  • Senior Technical Support agent

United Healthcare
08.2016 - 12.2017
  • Established and maintained positive relationships with a diverse customer base through effective communication and personalized service.
  • Proactively identified and resolved issues, contributing to a positive customer experience.
  • Assisted customers in navigating and understanding their healthcare plans and benefits.
  • Managed appointment scheduling, reviewed claims, and documented customer requests and compliance.
  • Customer service representative

Education

degree - Business management

Chattahoochee Technical College
01.2026

diploma - undefined

Adairsville High School
01.2013

Skills

Communication Skills

Certification

  • Certified Billing and Coding Specialist (CBCS)
  • Certified Customer Service Professional (CCSP)

Timeline

Pharmacy Benefits Manager

Everrise
10.2025 - Current

Pharmacy Benefit Manager

Cigna
05.2023 - 10.2023

Licensed Insurance Agent

United Healthcare
01.2020 - 01.2021

Kelly Services
01.2018 - 12.2019

United Healthcare
08.2016 - 12.2017

degree - Business management

Chattahoochee Technical College

diploma - undefined

Adairsville High School
Lacey Brady