Lacey Brady
Adairsville,GA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Benefits Manager
Everrise
10.2025 - Current
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Initiated coverage determinations, prior authorizations, and refill requests for the member.
Pharmacy Benefit Manager
Cigna
05.2023 - 10.2023
- Developed and monitored pharmacy benefit plans ensuring cost-effectiveness and adherence to quality care standards.
- Maintained confidentiality and secured sensitive information in compliance with industry regulations.
- Negotiated contracts with pharmaceutical manufacturers for discounts on medications, enhancing cost savings.
Licensed Insurance Agent
United Healthcare
01.2020 - 01.2021
- Provided comprehensive product knowledge to clients, aiding in their decision-making process. Exceeded a sales goal target while being able to make an important impact on my clients daily life.
- Maintained confidentiality of sensitive customer information.
- Maintained meticulous records of client interactions, policy changes, and claims information.
- Processed policy applications, endorsements, and renewals with a keen eye for detail and accuracy in data entry.
Kelly Services
01.2018 - 12.2019
- Resolve technical issues for Apple products including iOS devices, macOS systems, services like iCloud, and software applications.
- Mentor junior support representatives and provide training as needed.
- Familiarity with using diagnostic tools and support workflows with the Ability to convey complex technical information to non-technical users effectively.
- Senior Technical Support agent
United Healthcare
08.2016 - 12.2017
- Established and maintained positive relationships with a diverse customer base through effective communication and personalized service.
- Proactively identified and resolved issues, contributing to a positive customer experience.
- Assisted customers in navigating and understanding their healthcare plans and benefits.
- Managed appointment scheduling, reviewed claims, and documented customer requests and compliance.
- Customer service representative
Education
degree - Business management
Chattahoochee Technical College
01.2026
diploma - undefined
Adairsville High School
01.2013
Skills
Communication Skills
Problem-Solving Skills
Active Listening
Technical Proficiency
Time Management
Empathy
Conflict Resolution
Attention to Detail
Adaptability
Team Collaboration
Customer Relationship Management (CRM) Software Knowledge
Scheduling appointments
Multitasking
Data Entry Accuracy
Claim Processing Expertise
Product Knowledge
Patience
Sales Skills
Salesforce
Epic
Cold and warm calling
Certification
- Certified Billing and Coding Specialist (CBCS)
- Certified Customer Service Professional (CCSP)
Timeline
Pharmacy Benefits Manager
Everrise
10.2025 - Current
Pharmacy Benefit Manager
Cigna
05.2023 - 10.2023
Licensed Insurance Agent
United Healthcare
01.2020 - 01.2021
Kelly Services
01.2018 - 12.2019
United Healthcare
08.2016 - 12.2017
degree - Business management
Chattahoochee Technical College
diploma - undefined
Adairsville High School