Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Initiated coverage determinations, prior authorizations, and refill requests for the member.
Pharmacy Benefit Manager
Cigna
05.2023 - 10.2023
Developed and monitored pharmacy benefit plans ensuring cost-effectiveness and adherence to quality care standards.
Maintained confidentiality and secured sensitive information in compliance with industry regulations.
Negotiated contracts with pharmaceutical manufacturers for discounts on medications, enhancing cost savings.
Licensed Insurance Agent
United Healthcare
01.2020 - 01.2021
Provided comprehensive product knowledge to clients, aiding in their decision-making process. Exceeded a sales goal target while being able to make an important impact on my clients daily life.
Maintained confidentiality of sensitive customer information.
Maintained meticulous records of client interactions, policy changes, and claims information.
Processed policy applications, endorsements, and renewals with a keen eye for detail and accuracy in data entry.
Kelly Services
01.2018 - 12.2019
Resolve technical issues for Apple products including iOS devices, macOS systems, services like iCloud, and software applications.
Mentor junior support representatives and provide training as needed.
Familiarity with using diagnostic tools and support workflows with the Ability to convey complex technical information to non-technical users effectively.
Senior Technical Support agent
United Healthcare
08.2016 - 12.2017
Established and maintained positive relationships with a diverse customer base through effective communication and personalized service.
Proactively identified and resolved issues, contributing to a positive customer experience.
Assisted customers in navigating and understanding their healthcare plans and benefits.
Managed appointment scheduling, reviewed claims, and documented customer requests and compliance.