Lacey Briggs
Colorado City,CO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Officer/Mentor
Bank Of The San Juans
Colorado City , CO
05.2019 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Perform daily activities of tellers personal bankers as needed.
- Provide training and daily support to operation staff.
- Develop work schedules for operations staff and effectively delegate assignments.
- Maintain accurate teller balancing records and assists tellers in the research of differences.
- Assists with opening/closing of the branch.
- Conduct or assist with conducting customer service meetings in branch.
- Assist with management of branch facility.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Conducted cash and key audits for controls and compliance.
- Oversaw branch operations and workflow for consistency.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Kitchen Manager
Roundtable Sports Grill
Colorado City, CO
03.2018 - 05.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Established and maintained positive relationships with vendors and 3rd-party partners.
- Ensured Occupational Safety and Health Act, local health and safety codes.
- Promoted great customer service, safe food quality, restaurant cleanliness and sanitation.
- Managed all necessary repair and maintenance issues.
- Demonstrated interpersonal and communication skills, both written and verbal.
- Created team environment that delivered outstanding operations performance and guest service every day.
- Kept kitchen, dish and storage areas clean and organized.
Bartender/Restaurant Manager
Viktorio's Pizzeria
Colorado City, CO
10.2012 - 04.2014
- Incorporated safe work practices in job performance.
- Listened to and resolved customer complaints regarding service, product and personnel.
- Maintained Stock of beer, wines, liquor and bottled drinks.
- Followed station specific duties and responsibilities.
- Merchandised food and beverages in an informative, friendly and enthusiastic manner.
- Promoted and managed restaurant organization, cleanliness and sanitation.
- Established and maintained positive relationships with vendors and 3rd-party partners.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
High School Coach/Substitute Teacher
La Junta Public Schools
La Junta , CO
08.2006 - 05.2010
- Provided an atmosphere of Teamwork and collaboration among coaches and players.
- Tracked eligibility and academic progress of students.
- Taught skills necessary for successful performance.
- Procured supplies and equipment following budget guidelines.
- Served as a positive role model for students, staff and community.
- Maintained positive communications with parents, school staff, administration and students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Associate of Arts - Early Education
Otero Junior College
La Junta, CO08.2016
High School Diploma -
La Junta Jr/Sr High School
La Junta, CO05.2001
Skills
- Organizational Skills
- Effective Communicator
- Detail-Oriented
- Self-Starter
- Interpersonal Skills
- Problem Solving
- Verbal and Written Communication
- Documentation and Recordkeeping
- Work Coordination
- Processes and Procedures
- Customer Service Skills
Certification
- CNP - Certified Notary Public
Timeline
Operations Officer/Mentor
Bank Of The San Juans
05.2019 - Current
Kitchen Manager
Roundtable Sports Grill
03.2018 - 05.2019
Bartender/Restaurant Manager
Viktorio's Pizzeria
10.2012 - 04.2014
High School Coach/Substitute Teacher
La Junta Public Schools
08.2006 - 05.2010
Associate of Arts - Early Education
Otero Junior College
High School Diploma -
La Junta Jr/Sr High School