Lacey Brooks

• As an Operations Engagement Specialist, I provide critical support to both student and partner operations teams, ensuring seamless processes, optimized reporting, and strong cross-functional collaboration.
• Reporting to the Director of Operations, I lead initiatives to enhance operational efficiencies, refine standard operating procedures (SOPs), and develop resources that drive student certification success.
• With a keen eye for process improvement, I analyze certification pathways, identify gaps in reporting, and develop strategies that improve efficiency, compliance, and overall student experience.
• I work closely with third-party partners, vendors, and internal teams to streamline workflows, enhance data integrity, and drive measurable results.
• I thrive in dynamic environments, driving operational success and efficiency improvements while fostering collaboration across teams.
• Passionate about problem-solving, strategic execution, and optimizing processes, I am committed to enhancing MedCerts' operational excellence and student success.

• Oversee and manage the MedCerts Career Center and all admin roles and responsibilities within Career Services; including updating, designing, and developing Career Center website content
• Orchestrate 60 or more quarterly internal and external events, including webinars and career coaching live sessions, leveraging calendar software, event management platforms, and scheduling tools
• Craft engaging multimedia content using Canva and Loom, while curating blogs for MedCerts Career Center presence
• Manage over 100 posted jobs through Career Center platform & job board monitoring tools to ensure availability and relevance for job seeking students
• Enhance student employment outcomes by 20% by utilizing Excel, CRM software, and Student Information System to gather data for compliance
• Assisted in the facilitation and update of Hiration to aide students in the job marketing process
• Develop playbooks and SOPS for the Career Services department

• Provide comprehensive career counseling for job seekers across allied health and IT industries
• Research labor market, job trend, and industry sector data to share with students seeking job search support
• Collaborated with two fellow Career Coaches to develop and design a Job Search Prep Course for new students to improve employment metrics and outcomes
• Improve personal workflow efficiency by setting-up, maintaining, and tracking scheduling of internal and external communications, appointments, and responsibilities
• Assist Compliance in gathering student employment data to meet and exceed employment outcomes., )
• Created, developed, and implemented a new Job Search Prep Course for enrolled students to improve career readiness prior to program completion
• Handled, organized, and delegated all new student cases from the Job Search Prep Course to appropriate Career Coach, keeping record of which student was assigned to which coach

• Developed, wrote, designed, and edited career readiness presentations and content, employing varied methods and programs to maximize services
• Supported job seekers with all aspects of the hiring process including but not limited to resume writing, application strategies, behavioral mock interviewing, and pay and benefits negotiation
• Worked with Career Services Supervisor to track scheduling of afternoon career readiness workshop webinars and to verify attendance
• Maintained client records and updated information daily for verifying participation hours, progress, and employment outcomes
• Monitored posted jobs in the company job search board and added new and relevant job postings on a weekly basis., )
• Collaborated with a team of 8 in the development of relevant and informative career development content, workshops, and resources
• Received numerous recognition awards for work ethic, effective communication, and proactivity

• Obtained patient releases for dissemination of information and input data into computer programs and filing systems
• Interacted and communicated easily with department personnel and the public
• Processed patient admission and discharge documentation, as well as provided administrative support to the unit

• Strategize, network, and put together community events, seminars, and professional meetings for local professionals ages 20-40
• Meet bi-weekly to evaluate trends, monetary concerns and contributions, and to develop upcoming events.

• Aided in the organization of community events, art shows, and art classes
• Provided administrative support utilizing Microsoft Office Suite, QuickBooks, filing, and maintaining records and statistical data to establish accuracy of membership records

CAPM Certification (In Progress)

• Project Management Key Concepts
• Agile and Predictive Frameworks
• Project Roles and Responsibilities
• Project Tailoring
• Project Principles
• Project Performance Domains
• Project Lifecycles
• Project Functions
• Project Management Methods
• Applying Essential Formulas

Coursework in Marketing and Video Production

• 3.98 GPA | Dean's List
• Summa cum laude
• Member of Lambda Pi Eta | Member of Alpha Sigma Lambda
• 2018 Graduation Ceremony Commencement Speaker

• GPA: 3.8
• Member of Theta Kappa
• President’s List