Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lacey  Brown

Lacey Brown

Moulton

Summary

Dynamic manager with proven success at Taco Bell, excelling in team leadership and customer service. Enhanced operational efficiency by streamlining workflows and achieving departmental goals. Skilled in conflict resolution and staff training, fostering a motivated workforce while ensuring high-quality service delivery. Committed to maintaining a professional environment that drives customer satisfaction.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

2
2
years of professional experience

Work History

Manager

Taco Bell
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Cashier

Walmart
08.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

GED -

North West Shoals Community Collage
Moulton, AL
06-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Customer relationship management (CRM)
  • Conflict resolution
  • Negotiation
  • Emergency response

Languages

English

Timeline

Manager

Taco Bell
04.2024 - Current

Cashier

Walmart
08.2023 - 04.2024

GED -

North West Shoals Community Collage
Lacey Brown