Lacey Gibson
Macomb
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
4
4
years of professional experience
Work History
Hostess & Food Runner
Hopcat
Clinton Township
11.2024 - Current
- Assisted servers in bussing tables when needed during busy periods.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained a clean and organized dining area.
- Communicated clearly with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Verified reservations and wait times with customers.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Accurately recorded customer information into reservation system.
- Followed proper sanitation guidelines when handling food products.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Assistant Manager
Rue 21
Sterling Heights
03.2021 - 02.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
Education
Lakeview Highschool
01-2016
Skills
- Customer service
- Reservation management
- Cash handling
- Order communication
- Table bussing
- Sanitation practices
- Inventory management
- Employee supervision
- Scheduling shifts
- Upselling techniques
- Team Training
- Loss prevention
- Deposit preparation
Affiliations
- Professional Ring announcer for Pro wrestling
- Magicians assistant
Timeline
Hostess & Food Runner
Hopcat
11.2024 - Current
Assistant Manager
Rue 21
03.2021 - 02.2023
Lakeview Highschool
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