Lacey Florczyk
York,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-oriented Bartender offering 7-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
12
12
years of professional experience
Work History
Personal Care Consultant
Organic Remedies
06.2023 - Current
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Oversaw cashier operations, inventory, and security.
Bartender
Tourist Inn
04.2016 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Food Prep Cook
Smokey Bones Bar & Fire Grill
03.2014 - 03.2020
- Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
- Followed chef prep lists and last-minute orders to help team meet customer needs.
- Processed incoming deliveries, rotated stock and put away new items in correct locations.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Measured and weighed food items to comply with portion requirements.
- Monitored freshness of food products to help reduce spoilage.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Helped train and develop new talent.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Take-Out Server
Smokey Bones Bar & Fire Grill
03.2014 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Loan Officer Assistant
Wells Fargo
06.2017 - 01.2018
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Liaised between borrowers and realtors, title companies and loan company management.
- Scanned and uploaded loan and related documents into system.
- Answered questions and advised customers regarding loans and transactions.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
Counselor
Diakon School For At Risk Youth
11.2016 - 04.2017
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Documented patient progress through counseling and interaction.
- Provided supervision and in-house activities to support program participants.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Coordinated resources to support clients and help each achieve targets.
- Collaborated to set goals and outline steps to achieve objectives.
- Completed detailed documentation of sessions, patient notes and recommendations.
Cashier
South York Cinemas
04.2013 - 08.2014
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
York Adams Academy
01.2013
Skills
- Outstanding Customer Service
- Anticipating Guest Needs
- Suggestive Selling
- Safe Serving Knowledge
- Health Codes Compliance
- Hospitality and Guest Service
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Cleaning and Sanitizing
- Handling Difficult Customers
- Cash Handling and Management
- Age Identification and Compliance
- Professional Service Standards
- Teamwork and Professionalism
- Multitasking and Prioritization
- Ability to Lift 50 Pounds
- Attention to Detail
- Engaging with Diverse Customers
- Basic Accounting
- Service-Oriented Mindset
- Outgoing Personality
- Cash Register Operation
- Flexible Schedule
- Problem-Solving
- Building Customer Relationships and Loyalty
Timeline
Personal Care Consultant
Organic Remedies
06.2023 - Current
Loan Officer Assistant
Wells Fargo
06.2017 - 01.2018
Counselor
Diakon School For At Risk Youth
11.2016 - 04.2017
Bartender
Tourist Inn
04.2016 - Current
Food Prep Cook
Smokey Bones Bar & Fire Grill
03.2014 - 03.2020
Take-Out Server
Smokey Bones Bar & Fire Grill
03.2014 - 03.2020
Cashier
South York Cinemas
04.2013 - 08.2014
High School Diploma -
York Adams Academy
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