Lacey Burdick
Troy,NY
Summary
Dynamic Office Manager at New Virtual Medicine Psychiatry, with a proven track record in enhancing team performance and streamlining operations. Dealing with difficult and demanding patient population. Ability to address patient problems, level of severity, and triage importance with communication to providers. Expert in scheduling and accomodating medical issues. I excel in customer relations and communication, ensuring exceptional service delivery. My innovative approach led to improved workflow efficiency, fostering a productive and collaborative work environment.
Overview
26
26
years of professional experience
Work History
Office Manager
New Virtual Medicine
Halfmoon, NY
04.2019 - Current
- Managed, scheduled and coordinated office functions and activities for employees.
- Approach patients and engage in conversation through the use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained confidential records relating to patients and personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist/Support Staff
BAS- Business Automative Services
Clifton Park, NY
01.2017 - 03.2019
- Answering multiple phone lines, scheduling, taking orders from clients, and submitting them into the SharePoint processing system.
- Managing the OTRS ticketing system and making sure all staff process their call logs on a daily basis.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments and meetings for management team.
- Responded to inquiries from internal staff members regarding office operations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Front End Team Leader/Front End/Customer Service Representative
Plaza Linen
Clifton Park, NY
06.2010 - 01.2017
- Greeted customers and provided exceptional customer service.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Operated cash registers
- Tag orders and insert information into the computer using the Microsoft Outlook program, faxing, copying orders, putting orders away, processing invoices and monthly statements, collecting and processing payments for invoice orders, and scheduling orders.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Receptionist/Secretary
Deb's Homeservice
Menands, NY
06.2007 - 01.2009
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
CNA
Van Rensselaer Manor
Troy, NY
04.1999 - 02.2003
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Planned and served meals and snacks to patients according to prescribed diets.
- Collected specimens from patients for laboratory testing purposes.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
CNA
Van Rensselaer Manor
New York, NY01-2001
GED -
Lansingburgh High School
New York, NY08-1998
Skills
- Bookkeeping
- Billing
- Customer relations
- Staff training
- Meeting planning
- Team supervision
- Organizational skills
- Workflow planning
- Clerical support
- Scheduling and calendar management
- Office management
- Scheduling
- Documentation and control
- Mail handling
- Employee training
- Information protection
- Relationship building
- Performance improvement
- Scheduling coordination
- Team bonding
- Customer service
- Supply management
- Data entry
- Communication skills
- Attention to detail
- Professional customer service
- Microsoft Excel
References
References available upon request.
Timeline
Office Manager
New Virtual Medicine
04.2019 - Current
Receptionist/Support Staff
BAS- Business Automative Services
01.2017 - 03.2019
Front End Team Leader/Front End/Customer Service Representative
Plaza Linen
06.2010 - 01.2017
Receptionist/Secretary
Deb's Homeservice
06.2007 - 01.2009
CNA
Van Rensselaer Manor
04.1999 - 02.2003
CNA
Van Rensselaer Manor
GED -
Lansingburgh High School
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