Lacey Burks
Roanoke,AL
Summary
Offers well-developed skills in organization, time management and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Vet Technician
Wedowee Animal Hospital
08.2023 - Current
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
Inbound Receiver
Tractor Supply Company
03.2019 - 08.2023
- Maintained clean work area that adhered to strict safety standards.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Routed received merchandise to proper storage areas according to product specifications.
- Organized storage areas to maximize movement and minimize labor.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Liaised with vendor representatives to rectify damages and shortages.
- Processed material requests from internal customers accurately and efficiently.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Operated inventory management software and completed tasks using ERP applications.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Traced missing material and shipments through vendor and customer communications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Computed shipping, storage or demurrage charges using computer or price list.
Receiving Specialist
Walmart
09.2017 - 03.2019
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Determined shipping methods, routes or rates for materials to be shipped.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Receptionist Administrator
H&R Block
01.2016 - 04.2017
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Displayed professional standards at reception desk to impress visitors.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Supported office security by following safety procedures and controlling access via reception desk.
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Researched and prepared reports required by management or governmental agencies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Veterinary Assistant
Lanett Animal Clinic
01.2000 - 01.2002
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Trained new veterinary staff on office procedures and requirements.
- Handled and restrained animals following safety requirements and procedures.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Sterilized and maintained veterinary care instruments and equipment.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Monitored post-surgical pet care and administered medication under vet direction.
- Administered immunizations and treatments following veterinarian instructions.
- Delivered emergency first aid to sick or injured animals.
- Clipped animals' claws and polished teeth to maintain hygiene.
Education
Associate of Applied Science - Office Management
Southern Union Community College
Wadley, AL05-2011
Skills
- Safety and Compliance
- Records Management
- Safety Compliance
- Product and Materials Sorting
- Work Order Following
- Cleaning and Sanitizing
- Inventory Counts
- Data Recording
- Workflow Planning
- Materials Inspection
- Data Documentation
- Production Organization
- Forklift Operation
- Hazardous Materials
- Organization and Prioritization
- Clear Communication
- Customer Relations
- Contents Verification
- Pre-Anesthetic Preparation
- Urgent Care
- Procedure Support
- Customer Service
- Verbal and Written Communication
- Immunization Administration
- Relationship Building
- Veterinarian Assistance
- Medical Triage
- Equipment Sterilization
- Customer Billing
- Problem Identification
- Supply Ordering and Restocking
- Clinical Symptom Monitoring
- Examination Room Oversight
- Equipment Preparation
- Proper Animal Restraint
- Microchip Administration
- Exercise Management
- Preventive Care
- Medical Charting
- Emergency Response
- Post-Surgical Monitoring
- Patient Check-Ins
- Patient Recordkeeping
- Patient Care Plans
- Decision Management
- Basic Animal Care
- Dietary Needs
- Wound Care
- Parasitic Visual Exams
- First Aid
- Routine Examinations
- Incident Reporting
- Prescription Filling
- Sales and Upselling
- Loading and unloading
- Workplace cleanliness
- Shipping and receiving
- Pallet jack handling
- Adaptable to change
- Warehouse operations
- Maintaining equipment
- Barcode scanning
- Stock control
- Teamwork and cooperation
- Time management
- Self-motivated and independent
- Package handling
- Punctual and reliable
- Warehouse safety
- Safety procedures
- Forklift operation
- Hazardous materials handling
- Inventory management
- Shipping documentation
- Microsoft Office Suite
- Invoice reconciliation
- Safety and compliance
- Receiving procedures
- Pallet jack use
- Teamwork
- Reliability
- Customer service
- Positive attitude
- File organization
- Prioritizing work
- Excel spreadsheets
- Filing and data archiving
- Office supplies management
- Payment processing
- Medical terminology
Education and Training
other
Timeline
Vet Technician
Wedowee Animal Hospital
08.2023 - Current
Inbound Receiver
Tractor Supply Company
03.2019 - 08.2023
Receiving Specialist
Walmart
09.2017 - 03.2019
Receptionist Administrator
H&R Block
01.2016 - 04.2017
Veterinary Assistant
Lanett Animal Clinic
01.2000 - 01.2002
Associate of Applied Science - Office Management
Southern Union Community College
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