Lacey Calder
San Jose,CA
Summary
Experienced professional seeking a full-time position that offers challenging opportunities to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager/Medical Assistant
Willow Glen primary Care Medicine
10.2021 - 05.2023
- Open and closed the office with keys
- Answered and maintained multi-line phones
- Managed and maintained schedule for physician and procedures
- Managed and maintained schedule for physician and
- Responded to emails/ faxed/ messages per HIPPA regulations
- Gave proper information to obtain a successful prior authorization for a patient
- Gave proper information to obtain a successful prior authorization for a
- Order labs/tests per physicians orders
- Advocating patients needs
- OSHA compliant handling of patient specimen
- Proper wrapping and sanitizing tools using autoclave
- Administered vaccines along with proper documentation
- Screened patients for COVID and other viral/bacterial diseases per OSHA regulations
- Set-up, prepped patient, and assisted physician with minor and gyno laser procedures
- Supervised externs
- Anticipated physicians needs
- Organized and tracked concierge billing.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Receptionist
Physical Therapy of Los Gatos
04.2021 - 11.2022
- Answer all incoming calls
- Great patients in a friendly matter
- Schedule patients according to their treatment plan
- Respond accordingly to all emails/fax
- Insurance verification/ Billing
- New patient registration and files
- Keep existing patient cases up to date
- Correspond with doctors regarding treatment, medical records, and reports
- Proof read evaluations
- Fill out prescription to the best of my ability
- Proficient in Microsoft office, excel, outlook, and Adobe
- Make sure doctors have materials they need through out the day.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Front/Back Office Medical Assistant
ABC Pediatrics
06.2020 - 03.2021
- Answered all incoming calls
- Filled prescriptions
- Called in lab orders as well as discussed with patients lab results
- Acted as advice nurse to the best of my ability
- Roomed patients; vitals, PMH, CC
- Preformed urinalysis, physicals, strep tests, vision/hearing tests
- Administered injections per Drs order
- Ordered back office materials and vaccines
- Insurance verification, billing, scheduling and reminder calls for all patients, filled super bills for next day
- Performed office duties; faxing, scanning and uploading documents, returning emails and voice-mail, greeting guests in a friendly manner.
- Placed laboratory tests and scan results in EMR for provider review.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Medical Assistant
Medical Scribe
07.2019 - 05.2020
- Open and closed clinics with keys and codes
- Prepare/inform Dr of the days appts
- Roomed pts/ set up for next pt
- Obtained SOAP notes and scribed every pt visit
- Prepped injections, xray room, incision and drainage
- Assisted in xray procedures and findings
- Cleaned wounds and Changed post OP dressings
- Discussed options with pt on different procedures/injections offered
- Discussed pre and post OP instructions
- Wrote out PT orders
- Verified insurance
- Intake of new pts
- Scan and input documents
- Finalized super Bills
- Provided wound care treatment
- Escorted patients to exam rooms
- Recorded patient vital signs
- Verified and scheduled patient appointments.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
ReviveBodyMD
04.2018 - 12.2018
- Assisted providers with medical procedures
- Performed phlebotomy
- Provided wound care treatment
- Escorted patients to exam rooms
- Recorded patient vital signs
- Lead patient education
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties.
Office Assistant
Shine-on Shirts
01.2006 - 05.2016
- Responsible for closing store with codes and keys
- Created employee schedules
- Communicated with all team members regarding work responsibilities and schedules
- Conducted sales and cashier duties
- Responsible for catering and special events as needed
- Assisted in the leadership and development of team members as well as disciplinary action
- Utilized financial tools to analyze financial reports
- Provided excellent customer service at all times while managing the overall functions of the restaurant.
Education
CMA in Medical Assisting -
San Jose City College
San Jose, CA06.2018
High school diploma -
Del Mar High School
San Jose, CA06.2016
Skills
- EKG
- Patient Care
- Vital Signs
- CPR Certified
- EHR
- Phlebotomy
- Anatomy Knowledge
- Anatomy
- Medical Terminology
- Medical Office Experience
- HIPAA
- Medical Imaging
- Medical Scheduling
- Insurance Verification
- Triage
- Laboratory Experience
- Office Management
- Microsoft Office
- ICD-10
- Customer service
- Organizational skills
- Medication administration
- Office management
- Excellent multi-tasking ability
- Clear oral/written communication
- Financial Tracking
- Scheduling and calendar management
- Mail handling
Certification
- NCCT, 10/01/20, 10/01/24
- First Aid CPR AED, 02/01/26
- Driver's License, 12/03/28
Personal Information
- Relocation: Anywhere
- Title: Medical Assistant
Timeline
Office Manager/Medical Assistant
Willow Glen primary Care Medicine
10.2021 - 05.2023
Medical Receptionist
Physical Therapy of Los Gatos
04.2021 - 11.2022
Front/Back Office Medical Assistant
ABC Pediatrics
06.2020 - 03.2021
Medical Assistant
Medical Scribe
07.2019 - 05.2020
Medical Assistant
ReviveBodyMD
04.2018 - 12.2018
Office Assistant
Shine-on Shirts
01.2006 - 05.2016
CMA in Medical Assisting -
San Jose City College
High school diploma -
Del Mar High School
- NCCT, 10/01/20, 10/01/24
- First Aid CPR AED, 02/01/26
- Driver's License, 12/03/28
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