Lacey Callon
Canandaigua
Summary
Dynamic Clinical Secretary with proven expertise at Thompson Hospital in enhancing operational efficiency through effective patient scheduling and insurance verification. Adept at maintaining patient confidentiality and clinical documentation, while delivering exceptional customer service. Strong organizational skills and teamwork contribute to seamless communication and improved patient experiences.
Overview
17
17
years of professional experience
Work History
Clinical Secretary
Thompson Hospital
09.2021 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records within electronic health record (EHR) systems.
- Coordinated communication between medical staff, patients, and external parties to ensure seamless operations.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Obtained Prior Authorization for Images, Procedures.
- Check-in patients
- Check-out patients
- Answer phones
- Work the Right Fax Tank
- Scheduling Procedures
- Scheduling Images
- Helped in Pulmonary Department (09/27/2021 to 04/11/2025)
- Worked in Wound Care (11/27/2023 to 04/11/2025)
- I work for the Gastroenterology Department (09/27/2021 to Current)
Environmental Services Housekeeper
Thompson Hospital
01.2017 - 09.2021
- Operated cleaning equipment, ensuring proper usage and safety protocols.
- Disposed of hazardous materials following hospital regulations and safety guidelines.
- Collaborated with nursing staff to address specific cleaning needs promptly.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned elevators, glass, and planters in public areas.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
Kitchen Staff
Thompson Hospital
02.2011 - 01.2017
- Assisted in food preparation and cooking, ensuring adherence to safety and hygiene standards.
- Maintained cleanliness of kitchen equipment and work areas, promoting a safe working environment.
- Collaborated with team members to efficiently serve meals during peak hours, enhancing customer satisfaction.
- Operated kitchen appliances and tools, demonstrating proficiency in food service operations.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to enhance kitchen workflow efficiency.
- Trained new kitchen staff on proper techniques and safety measures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Prepared and assembled meals according to dietary guidelines and hospital standards.
Cashier
JCPenney
06.2008 - 08.2011
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer and balanced sales receipts at end of shifts.
- Handled returns and exchanges in accordance with store policies to ensure customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Processed customer transactions efficiently using point-of-sale system.
- Processed customer transactions efficiently and accurately at point-of-sale systems.
- Handled cash, credit, and check payments while adhering to company policies for accuracy.
Education
High School Diploma -
Victor Central Schools
Victor, NY06.2008
Skills
- Adaptable to change
- Patient confidentiality
- Clinical documentation
- Office administration
- Insurance verification
- Appointment scheduling
- Strong organizational skills
- Customer service
- HIPAA compliance
- Telephone customer support
- Patient check-in
- ICD-10 coding
- Patient scheduling
- HIPAA
- Payment collection
- Clinical support
- Phone reception
- Procedure registration
- Teamwork
- Organization and time management
- Cash handling
- Flexible schedule
- Patient registration
- Insurance authorizations
- Scheduling tests and procedures
Timeline
Clinical Secretary
Thompson Hospital
09.2021 - Current
Environmental Services Housekeeper
Thompson Hospital
01.2017 - 09.2021
Kitchen Staff
Thompson Hospital
02.2011 - 01.2017
Cashier
JCPenney
06.2008 - 08.2011
High School Diploma -
Victor Central Schools
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