Lacey Carney
446 Angel Falls Ln ,AR
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
24
24
years of professional experience
Work History
Design Assistant
WLP LLC
08.2022 - 04.2023
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Worked with vendors and showrooms to produce quotes.
- Visited job sites to take notes and record space measurements to create floor plans.
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
- Collaborated with senior designers on large-scale projects, ensuring timely completion and client satisfaction.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
- Supported the design team by preparing print-ready files
- Managed multiple concurrent projects while maintaining attention to detail and meeting tight deadlines under pressure.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
Front Desk Medical Receptionist
MANA
01.2019 - 08.2022
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Orthodontic Assistant
Roblee Orthodontics
01.2008 - 08.2009
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
Front Desk Receptionist
Quants Family Practice
03.1999 - 03.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Farmington High School
Farmington, AR 05.1998
Skills
Design planning
Visual present skills
Organization Skills
Time Management
Verbal and written communication
Customer/Client relations
Professional Demeanor
Timeline
Design Assistant
WLP LLC
08.2022 - 04.2023
Front Desk Medical Receptionist
MANA
01.2019 - 08.2022
Orthodontic Assistant
Roblee Orthodontics
01.2008 - 08.2009
Front Desk Receptionist
Quants Family Practice
03.1999 - 03.2000
High School Diploma -
Farmington High School
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