Lacey Carroll
Richland,WA
Summary
Dynamic professional with a proven track record in operational efficiency management at Hero's Cleaning Services. Skilled in strategic business planning and staffing management, I successfully optimized workflows, enhancing client satisfaction and team collaboration. Adept at inventory management, I implemented systems that streamlined supply procurement and improved service delivery.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Hero's Cleaning Services
08.2019 - Current
- Managed daily operations, ensuring quality service delivery to clients.
- Developed training programs for new staff to enhance service efficiency.
- Implemented inventory management systems to streamline supply procurement.
- Conducted regular quality inspections to maintain high cleaning standards.
- Optimized scheduling processes, improving workforce allocation and client satisfaction.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Led marketing initiatives to expand client base and increase brand awareness.
Personal Assistant
Handy Helpers
04.2014 - 08.2019
- Coordinated schedules and appointments to optimize executive time management.
- Managed correspondence and communication with clients.
- Developed and maintained filing systems to ensure data accessibility and organization.
- Assisted in project coordination by tracking deadlines and deliverables effectively.
- Led initiatives to improve office workflow, resulting in increased team collaboration.
- Managed complex scheduling and calendar coordination for owner, ensuring efficient time management.
- Organized travel arrangements, including itineraries and accommodations, optimizing logistics for business trips.
Sampler Associate
Club Demonstration Services at Costco
09.2013 - 03.2014
- Conducted product sampling to ensure quality and consistency across various batches
- Collaborated with teams to streamline sampling processes, enhancing operational efficiency
- Trained new staff on proper sampling techniques and safety protocols
- Maintained accurate records of samples collected for quality assurance purposes
- Assisted in identifying areas for process improvement within sampling operations
- Monitored inventory levels of sampling materials, ensuring timely replenishment
- Implemented best practices for contamination prevention during sample collection
Education
High School Diploma -
Richland High School
Richland, WASkills
- Operational efficiency management
- Documentation expertise
- Staffing management
- Strategic business planning
- Budget reporting
- Inventory management
Timeline
Owner/Operator
Hero's Cleaning Services
08.2019 - Current
Personal Assistant
Handy Helpers
04.2014 - 08.2019
Sampler Associate
Club Demonstration Services at Costco
09.2013 - 03.2014
High School Diploma -
Richland High School