Lacey Carter
Memphis,TN
Summary
Experienced Multi-Site Property Manager with 18+ years in real estate, adept at financial management, tenant relations, and property software. Proven ability to enhance operational efficiency and resident satisfaction. Expertise in budget management and conflict resolution, with a focus on maximizing profitability. Seeking opportunities for growth in a reputable organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Task Focus Property Management
08.2017 - Current
- Managed multiple tasks and collaborated effectively with tenants, vendors, and colleagues to ensure smooth property operations.
- Contributed to property operations by fulfilling temporary and urgent tasks as needed.
- Improved tenant satisfaction through proactive communication and problem-solving.
Assistant Property Manager/Leasing Agent
Beztak
04.2025 - 08.2025
- Processed evictions, attended court, and filed legal documents efficiently.
- Handled resident payments, system updates, and delinquency reports.
- Managed renewals and tax credit applications with precision.
- Resolved resident issues through effective communication and timely follow-up.
Multi-Site Property Manager
AOG Living
04.2024 - 03.2025
- Oversaw 4 sites, ensuring efficient operations and budget management.
- Processed tax credit applications and renewals promptly.
- Coordinated vendor services and addressed tenant concerns.
- Maintained property budget, achieving cost reductions and operational excellence.
Owner/Manager
HWC Property Management LLC
06.2022 - 03.2025
- Led operations across multiple locations, boosting performance and profitability.
- Identified hiring needs, selected, and trained staff effectively.
- Negotiated deals, addressing customer escalations and ensuring service excellence.
Assistant Manager CRS
Progress Residential Property Management
08.2022 - 03.2023
- Updated departments on resident issues, ensuring timely resolution.
- Closed cases efficiently, enhancing resident satisfaction.
- Streamlined communication processes across departments.
Assistant Manager
B&M Management - Ascent Residential
04.2021 - 06.2022
- Negotiated leases and collected security deposits efficiently.
- Managed financial objectives, including rent collection and budget forecasting.
- Organized property events, utilizing HTML for online updates.
- Resolved tenant complaints and ensured property maintenance standards.
Property Manager
HM Heckle & Company
03.2020 - 04.2021
- Achieved financial goals through effective rent collection and budget management.
- Implemented security measures, contracting services and installing devices.
- Resolved tenant complaints, enforcing occupancy rules and conducting inspections.
- Organized resident events, enhancing community engagement.
Multi-Site Property Manager
Lennox Companies LLC
02.2019 - 03.2020
- Established competitive rental rates and managed financial objectives.
- Advertised vacancies and negotiated leases with prospective tenants.
- Implemented security measures, responding to emergencies promptly.
- Organized resident events to foster community engagement.
Leasing Consultant/Manager
Multi-South Management Services
02.2017 - 02.2019
- Processed tenant applications and addressed complaints effectively.
- Managed financial aspects, including rent payments and condominium dues.
- Conducted tenant interviews and property tours proficiently.
- Created marketing materials and handled emergency maintenance calls.
Leasing Manager Consultant/Assistant Maintenance Coordinator
Freeman Webb Company
02.2016 - 02.2017
- Assisted with property administration and management functions.
- Handled leasing inquiries and inspections, ensuring high standards.
- Organized property events and maintained aesthetic appearance.
- Processed applications and directed leasing staff efficiently.
Office Area Manager/Account Manager
HS Service LLC Call Center
10.2010 - 02.2016
- Provided professional administrative and clerical service to staff.
- Managed inventory, budget, and customer correspondence efficiently.
- Handled payroll, travel plans, and coordinated company events.
- Approved contract documents and ordered materials for field workers.
Marketing/Leasing Manager
Monterra Park Apartments
02.2008 - 10.2010
- Greeted and qualified prospects, securing deposits promptly.
- Updated availability reports and processed applications effectively.
- Monitored advertising effectiveness and gathered market competition data.
- Organized property events and managed community engagement.
Retail Sale Lead Manager
SEARS
10.2005 - 09.2008
- Maintained outstanding customer service and assisted in merchandising.
- Processed and replenished merchandise efficiently.
- Monitored floor stock and filed customer paperwork meticulously.
- Checked inventory and ordered items for customers promptly.
Leasing Office Assistant Property Manager
Peachtree North Apartments
04.2006 - 02.2008
- Greeted prospects and qualified them efficiently.
- Maintained guest cards and processed applications promptly.
- Ensured apartments were ready for move-in and followed up on prospects.
- Gathered information on market competition and filed accordingly.
Education
High school or equivalent - Real Estate
Express Real Estate
Cordova, TN08.2024
Bachelor - Business Administration, Human Resources
Strayer University College
Bartlett, TN07.2017
Diploma - Medical, Office Graduate
Concorde Career College
Memphis, TN11.2014
Diploma - Pharmacy Technician Graduate
Anthem Career College
Memphis, TN01.2011
Diploma - undefined
Carver High School
Memphis, TN05.2005
Skills
- Microsoft Excel - Expert
- Payroll - Expert
- Section 8 - Expert
- Financial reporting (5 years) - Expert
- Financial Report Interpretation - Expert
- Trello - Expert
- Office management - Expert
- Customer service (10 years) - Expert
- Financial analysis - Expert
- Negotiation (2 years) - Expert
- Pivot tables - Expert
- Customer communication (10 years) - Expert
- Conflict management - Expert
- Leadership - Expert
- Yard, onsite (7 years) - Expert
- Accounting - Expert
- IT - Expert
- Event space planning (6 years) - Expert
- Telecommunication - Expert
- Accounting software - Expert
- Cheerleading - Expert
- Conference planning (6 years) - Expert
- Data entry (10 years) - Expert
- Corporate event planning (6 years) - Expert
- Landlord-tenant law - Expert
- Fair Housing Regulations - Expert
- Call center - Expert
- Management Experience - Expert
- Typing - Expert
- Driving (10 years) - Expert
- Office Management - Expert
- Outlook - Expert
- Analysis skills - Expert
- Marketing - Expert
- Sales - Expert
- Accounts Payable - Expert
- Technical accounting - Expert
- Leasing - Expert
- Presentation skills - Expert
- Property management - Expert
- ADP - Expert
- Market research - Expert
- Operations management - Expert
- Retail sales - Expert
- Onesite - Expert
- Property maintenance - Expert
- Cordova - Expert
- Aviation - Expert
- Working with high schoolers - Expert
- Contracts - Expert
- Customer inquiry handling (10 years) - Expert
- Time management - Expert
- Adobe InDesign - Expert
- Analytics - Expert
- General Ledger Accounting - Expert
- Google Docs - Expert
- Painting - Expert
- Medical administrative support - Expert
- Attention to detail - Expert
- Salesforce - Expert
- Supervising experience - Expert
- Call center software - Expert
- Renovation - Expert
- Wedding planning (2 years) - Expert
- Remedy - Expert
- Microsoft Word - Expert
- Property Leasing - Expert
- Database maintenance - Expert
- Yardi - Expert
- School experience - Expert
- Filing - Expert
- Cost control - Expert
- Dancing - Expert
- Social listening - Expert
- FDA regulations - Expert
- Team development - Expert
- Event brand integration (5 years) - Expert
- Property management - Expert
- Mentoring - Expert
- Social media management - Expert
- SharePoint - Expert
- Accounts Receivable - Expert
- Recruiting - Expert
- Microsoft Office (10 years) - Expert
- Financial management - Expert
- Real estate administrative experience - Expert
- Microsoft Outlook - Expert
- Microsoft Publisher - Expert
- Tax experience - Expert
- Fair Housing regulations - Expert
- Forecasting - Expert
- Client communication (10 years) - Expert
- Data management - Expert
- Hotel experience - Expert
- Quickbooks - Expert
- Human Resources - Expert
- Call center management - Expert
- Low-Income Housing Tax Credit (LIHTC) (3 years) - Expert
- Events management - Expert
- Computer skills - Expert
- Budgeting - Expert
- Management - Expert
- Executive administrative support - Expert
- Legal administrative experience - Expert
LANGUAGES
English - Fluent
Spanish - Native speaker
Certification
Fairhousing Certificate
Timeline
Assistant Property Manager/Leasing Agent
Beztak
04.2025 - 08.2025
Multi-Site Property Manager
AOG Living
04.2024 - 03.2025
Assistant Manager CRS
Progress Residential Property Management
08.2022 - 03.2023
Owner/Manager
HWC Property Management LLC
06.2022 - 03.2025
Assistant Manager
B&M Management - Ascent Residential
04.2021 - 06.2022
Property Manager
HM Heckle & Company
03.2020 - 04.2021
Multi-Site Property Manager
Lennox Companies LLC
02.2019 - 03.2020
Multi-Site Property Manager
Task Focus Property Management
08.2017 - Current
Leasing Consultant/Manager
Multi-South Management Services
02.2017 - 02.2019
Leasing Manager Consultant/Assistant Maintenance Coordinator
Freeman Webb Company
02.2016 - 02.2017
Office Area Manager/Account Manager
HS Service LLC Call Center
10.2010 - 02.2016
Marketing/Leasing Manager
Monterra Park Apartments
02.2008 - 10.2010
Leasing Office Assistant Property Manager
Peachtree North Apartments
04.2006 - 02.2008
Retail Sale Lead Manager
SEARS
10.2005 - 09.2008
High school or equivalent - Real Estate
Express Real Estate
Bachelor - Business Administration, Human Resources
Strayer University College
Diploma - Medical, Office Graduate
Concorde Career College
Diploma - Pharmacy Technician Graduate
Anthem Career College
Diploma - undefined
Carver High School