LACEY CHRISTENSEN
Santa Rosa,CA
Summary
Lead Medical Assistant with 15+ years of experience working in the medical field. Focused on trauma-informed care, regulatory compliance, and connecting patients with essential resources. Skilled in managing complex cases, advocating for equity, and maintaining efficient clinical operations in high-pressure environments.
Experienced in high-paced environments, developed strong organizational and multitasking abilities in a collaborative setting. Transitioning into a new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to a new and challenging role.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Abortion Coordinator, RHS IV
Planned Parenthood Santa Rosa
Santa Rosa, CA
11.2025 - Current
- Supervised 15 clinical and administrative staff, streamlining workflows to enhance patient-centered care and improve clinical outcomes.
- Supervise a team of 15 clinical and administrative staff, streamlining workflows to enhance patient-centered care and improve clinical outcomes.
- Managed patient flow and real-time chart reviews for accurate documentation, connecting patients with housing, behavioral health, and nutrition resources.
- Collaborated with law enforcement and Child Protective Services to ensure patient safety and maintain access to care.
Organizing Committee Leader, Communications Coordinator
Planned Parenthood Northern California Workers United
01.2024 - Current
- Founded and led organizing committee to enhance workplace rights and promote staff equity.
- Led initiatives to support workplace rights and foster staff equity.
- Lead projects supporting workplace rights and promoting staff equity.
- Created and maintained internal communications, including newsletters and social media, to inform and engage staff.
Clinical Medical Assistant, RHS III
Planned Parenthood Santa Rosa
Santa Rosa, CA
08.2022 - 11.2025
- Counseled patients on family planning, reproductive health, and pregnancy options to enhance informed decision-making. Offer specialized PrEP and nPEP counseling using trauma-informed care to reduce post-exposure HIV risk.
- Provide health counseling and patient education on family planning, reproductive health, and pregnancy options.
- Complete mandated reporting and provide trauma-informed support to assault victims.
- Provided education and support to minors on issues of coercion, safety, and self-advocacy in a community setting.
- Delivered culturally competent care to diverse populations, ensuring equitable access to health services.
Education
High School Diploma -
Piner High School
Santa Rosa, CASkills
- Counseling on sexual assault
- Crisis intervention
- Patient advocacy
- Decision-making
- Work planning
- Workflow management
- Resource allocation
- Multitasking
- Problem-solving
- Clear communication
- Verbal and written communication
- Adaptability and flexibility
Certification
Certified Medical Assistant (CMA) — Boston Reed, 2008, Medical Billing & Coding Certification — AAPC, 2020, BLS & CPR Certified — American Heart Association, 2022, Birth & Postnatal Doula Certification — DONA International,
Timeline
Abortion Coordinator, RHS IV
Planned Parenthood Santa Rosa
11.2025 - Current
Organizing Committee Leader, Communications Coordinator
Planned Parenthood Northern California Workers United
01.2024 - Current
Clinical Medical Assistant, RHS III
Planned Parenthood Santa Rosa
08.2022 - 11.2025
High School Diploma -
Piner High School
Personal Information
Title: Lead Medical Assistant | Patient Advocacy, Clinical Operations, Project Management. Linked In Profile