Lacey Clark
Administration Assistant
Columbus,OH
Summary
Proven professional with a track record of enhancing operational efficiency at DB Schenker Logistics, adept in data entry and management alongside exceptional multitasking abilities. Excelled in process improvement, achieving significant cost savings, and demonstrated analytical thinking. Skilled in customer service, ensuring high satisfaction levels.
Overview
12
12
years of professional experience
Work History
Google Data Centar Associate
DB Schenker Logistics
New Albany, OH
04.2024 - Current
- Collaborated with other departments to ensure successful product launches.
- Identified opportunities for process improvement and cost savings initiatives.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained new associates on store operations, policies, and procedures.
- Conducted regular audits of security controls to ensure compliance with industry standards and best practices.
- Reviewed data warehouse system details such as execution time and storage to improve efficiency.
Office Specialist
Ohio Health
Columbus, OH
11.2023 - 08.2024
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Maintained discretion and integrity in dealing with confidential and sensitive data
- Input data and information into databases for tracking purposes
- Supported office staff and management with errands, deliveries and appointment setting
- Operated photocopiers, scanners, voicemail systems and facsimile machines
- Responded to customer inquiries via email and telephone
- Defused conflict with critical thinking, emotional intelligence and tactful communication
- Took patient information and scanned into EMR
- Interacted with insurers to verify coverage and collect payments
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals
- Reviewed patient charts for completeness, verifying missing information to improve data quality
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients and scanning documents
- Maintains positive and respective attitude while working independently and in a team environment
- Comprehend oral and written communication skills to effectively read labels, tickets and other product documentation
Customer Service Representative
BDC
12.2016 - 12.2019
- Provided information regarding procedures, products, and policies
- Scheduled, confirmed, and followed up with appointments
- Resolved an average of 200 inquiries a month
- Assisted the department meet and exceed objectives while earning marks for communication, listening, and problem solving skills
- Completed customer service training to learn ways to enhance customer satisfaction and improve productivity
- Ordered, Priced and Distributed parts with proper invoices and work orders
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Built strong knowledge of product line to assist customers in selecting products
- Documented detailed notes in CRM system to track customer interactions
- Handled escalated callers to reach positive outcomes
Administrative Office Assistant
Birdsong Peanuts
12.2012 - 11.2015
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Maintained, and prepared documents for upcoming audits
- Handled travel arrangements, coordinating transportation and reservations.
Education
Dental Assisting Internship - Science
ECPI University
12.2018
Associate Degree - Health Science
Medical Careers Institute
Newport News, VA03.2018
Skills
- SAFETY TRAINING
- WAREHOUSE OPERATIONS
- ANALYTICAL THINKING
- SCHEDULE APPOINTMENTS
- MULTITASKING
- PROCESSING PAYROLL
- DATA ENTRY
- PAYMENT CALCULATION
- GENERALLY ACCEPTED ACCOUNTING PRINCIPLES
- DATA ENTRY AND MANAGEMENT
- QUICKBOOKS
- FINANCIAL RECORDS AND REPORTING
- SCHEDULE MANAGEMENT
- CUSTOMER SERVICE
- CLERICAL SUPPORT
Timeline
Google Data Centar Associate
DB Schenker Logistics
04.2024 - Current
Office Specialist
Ohio Health
11.2023 - 08.2024
Customer Service Representative
BDC
12.2016 - 12.2019
Administrative Office Assistant
Birdsong Peanuts
12.2012 - 11.2015
Dental Assisting Internship - Science
ECPI University
Associate Degree - Health Science
Medical Careers Institute
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