Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Collins

Patchogue,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Ability to work effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Food Service Manager

Giovannispizzeria
Patchogue, NY
08.2021 - 04.2024
  • Maintained records of food inventory, supplies, and equipment.
  • Resolved customer complaints promptly in a professional manner.
  • Provided ongoing training for new employees on safe food handling practices.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Served customers by phone to take orders and answer product or service questions.

Ice Cream Server

Yogomania
Holbrook, NY
08.2019 - 05.2020
  • Greeted customers and provided menu information.
  • Operated cash register to collect payments from customers.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Processed customer complaints professionally while maintaining a friendly attitude towards them.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Customer Service Representative

Bay Fastening Systems
Farmingdale, NY
06.2017 - 01.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.

Education

High School Diploma -

Patchogue-Medford High School
Medford, NY
06-2016

Skills

  • Hiring procedures
  • Purchasing
  • Team Development
  • Customer Service
  • Staff Leadership
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Complaint resolution
  • Multi-Task Management
  • Problem-solving abilities
  • Researching
  • Shipping and receiving understanding

Timeline

Food Service Manager

Giovannispizzeria
08.2021 - 04.2024

Ice Cream Server

Yogomania
08.2019 - 05.2020

Customer Service Representative

Bay Fastening Systems
06.2017 - 01.2019

High School Diploma -

Patchogue-Medford High School

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Lacey Collins