Hi, I’m
Lacey Colon
Shelby,United States
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Dedicated professional with demonstrated strengths in customer service, time management and conflict resolution. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
22
years of professional experience
1
Certification
Work History
Ervin Bryant property Management
Office Manager
03.2017 - 10.2022
Job overview
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management
- Completed advanced clerical tasks, including account reconciliation and document management
- Evaluated and reviewed office procedures to improve efficiency
- Placed orders, monitored usage and coordinated stocking to control office supplies
- Fielded questions from staff, customers and vendors using phone and email
- Received and directed incoming calls to personnel and voicemail, facilitating office communications
- Kept paper work updated with internal standards and legal requirements
- Investigated customer complaints, identifying and changing processes to remove faults.
Markham Woods Animal Hospital
Veterinary Technician
09.2013 - 02.2017
Job overview
- Assist veterinarians with veterinary medicine and surgery in any appropriate capacity
- Obtain and record patient histories, vital signs, and weights
- Perform in-hospital lab testing and prepare specimens for reference labs
- Dispense and administer medications, vaccines, serums and treatments as prescribed by veterinarians
- Administer fluids and blood products as prescribed by the veterinarian
- Administer and monitor anesthesia under the direction of a veterinarian
- Provide specialized nursing care for injured or ill animals
- Prepare patients, instruments and equipment for surgery; clean, maintain and sterilize instruments, equipment, and materials
- Assure that monitoring and support equipment are in good working condition
- Communicate with and educate owner
- Maintain knowledge of preventative healthcare recommendations, and assist in marketing
- Perform client callbacks
- Assist kennel staff.
AAA National
Dispatch Supervisor
09.2009 - 06.2013
Job overview
- Answered phones and provided directions or reroutes to avoid construction or other delays
- Managed transportation functions with ERP software and expert planning for daily operations
- Logged daily data in dispatch logs and databases
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers
- Verified drivers compliance in DOT laws and regulations
- Reported driver performance issues or concerns to management for resolution
- Managed and prioritized calls to define urgency and importance
- Mobilized teams quickly for emergency needs, calling in team members and contractors to meet demands
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
United States Marine Corps
Field Radio Operator
08.2000 - 05.2008
Job overview
- Sent and received transmission instructions through timely communications with receiving operators
- Verified functionality of new equipment with specific tests and checks
- Advised commander on tactical and special operations planning for communication unit
- Formulated successful accountability plans based on radio and satellite communication background and knowledge
- Improved tactical operations with integration of technology
- Planning for field and combat operations across Iraq, Kuwait, Afghanistan, Pakistan, and other hostile theaters
- Supported training and combat operations by setting up field communications equipment
- Supported active intelligence operations by documenting intercepted messages
- Upheld strict regulatory standards by effectively monitoring content.
Education
Crest Senior High School
Diploma
05.2000
Skills
- Special Operations
- Document Management
- Intelligence Experience
- Office Management
- Customer service
- Clerical experience
- Document management
- Databases
- Office management
- General ledger accounting
- Windows
- Google Docs
- Software troubleshooting
- Journal Entries
- Documentation Review
- Front desk
- Cash handling
- Medical records
- Technical support
- Supervising experience
- Account reconciliation
- Typing
- Documentation review
- Conflict management
- Training & development
- Hospitality
- Property management
- Intelligence experience
- Written Communication
- Team Bonding
- Customer Relations
- Information Protection
- Travel Coordination
- Report Writing
- Sorting and Labeling
- Administering Payroll
- Microsoft Office
- Data Communications
- Staff Training
- Conflict Management
- Clerical Support
- Organizational Skills
- Strategic Planning
- Excellent Multitasking Abilities
- Human Resources
- Training and Development
- Client Correspondence
- Technical Support
- Office Supplies and Inventory
- Customer Service Management
- Evaluate Performance
- Enforce Policies
- Inquiry Requests
- Reading Comprehension
- Email Correspondence
- Research and Analysis
- Administration and Operations
- Fleet Dispatching
- Handling Complaints
- Hotel Accommodations
- Travel Arrangement Management
- Scheduling
Certification
Driver's License, 09/01/22, 05/01/28
Assessments
- Written communication, Proficient, 05/01/23, Best practices for writing, including grammar, style, clarity, and brevity
- Customer service, Proficient, 03/01/23, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 03/01/23, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 10/01/23, Managing physician schedules and maintaining accurate patient records
- Call center customer service, Proficient, 10/01/23, Demonstrating customer service skills in a call center setting
- Attention to detail, Proficient, 04/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Call center customer service, Proficient, 03/01/23, Demonstrating customer service skills in a call center setting
- Scheduling, Proficient, 05/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Verbal communication, Proficient, 05/01/23, Speaking clearly, correctly, and concisely
Veteran Status
United States Marine Corps
Military Service
United States Marine Corps, United States, E-5 (Sergeant), 08/01/00, 05/01/08
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Ervin Bryant property Management
03.2017 - 10.2022
Veterinary Technician
Markham Woods Animal Hospital
09.2013 - 02.2017
Dispatch Supervisor
AAA National
09.2009 - 06.2013
Field Radio Operator
United States Marine Corps
08.2000 - 05.2008
Crest Senior High School
Diploma
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