Lacey Correa
Old Betgpage,NY
Summary
Dynamic and engaging professional with extensive experience at Main Event, recognized for enhancing customer satisfaction through exceptional service and high-quality cocktail preparation. A strong multitasker and team player, skilled in cash handling and inventory management, dedicated to fostering a positive environment and mentoring staff for success.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
Work History
Bartender server
Main Event
01.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Team Leader
Robeks Fresh Juices & Smoothies
01.2016 - 01.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Cashier
Shoprie
02.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY06-2017
High School Diploma -
JFK
Plainview, NY06-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Service-oriented mindset
- Professional appearance
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Food running
- Classic cocktails
- Inventory
Timeline
Bartender server
Main Event
01.2017 - Current
Team Leader
Robeks Fresh Juices & Smoothies
01.2016 - 01.2017
Cashier
Shoprie
02.2013 - 01.2016
Associate of Arts - Liberal Arts
Nassau Community College
High School Diploma -
JFK
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