Lacey Cox
Devils Lake,ND
Summary
I am a seasoned employee in an array of different environments. I excel in public communications. I feel comfortable talking to people and learning what there wants and needs are. I am confident in my ability to make people happy. I am great with kids and I am good in emergency situations. I have cared for the elderly, I have answered phones, cleaned hotel rooms, make frozen pizzas, managed an oil field man-camp, managed a small gas station (where I answered solely to the CEO of the company), driven emergency vehicles, learned to run a forklift, and maintained a safe and fun environment for 150 plus kids ranging from 10 to 16. I am eagerly molded and ready to learn new things and make memories along the way.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Middle School Librarian
Tate Topa Tribal School
08.2022 - Current
- Streamlined cataloging processes, ensuring accurate records management for efficient resource retrieval.
- Facilitated open communication channels between parents, teachers, administrators, and students regarding library services and support available at the school level.
- Monitored library usage data to continually assess effectiveness of policies, procedures, layout adjustments or programming changes aimed at improving user experience outcomes.
- Increased student involvement in library activities by developing interactive programs such as book clubs, author visits, and writing workshops.
Ambulance Driver
Rolla Ambulance Service
11.2020 - Current
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
- Documented and reported mechanical issues to appropriate service personnel.
- Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Enhanced response times by effectively navigating routes and maintaining updated knowledge of local traffic patterns.
911 Dispatcher
Devils Lake Police Department
11.2020 - 08.2022
- Reduced risks and emergency response issues by observing public safety field units.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Middle School Administrator
Tate Topa Tribal School
08.2019 - 08.2020
- Aided in maintaining a safe learning environment through monitoring visitor access and issuing visitor passes when necessary.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Assisted in the development of a positive school environment by greeting parents, students, and staff with professionalism and enthusiasm.
- Coordinated substitute teacher arrangements to ensure minimal disruption to classroom instruction during teacher absences.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Enabled timely communication between parents and teachers through the efficient distribution of newsletters and notices.
- Assisted coworkers and staff members with special tasks on daily basis.
Store Manager
Valley Farmers Supply
03.2013 - 09.2018
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
John Glenn
Norwalk, CA06.1999
Skills
Organizational Skills
Collaborative
Presentation support
Social Media Engagement
ND Substitute Certificate
Safety awareness
Map reading skills
Providing Clear Directions
Emergency Medical Dispatch
Information intake
Management Team Building
Desktops, Laptops, and Mobile Devices
Sales Promotions
Inventory Management
Vendor Management
Report Generation
Certification
All of My Certifications have been scanned and included to the back of my resume.
currently in EMT class
I am have finished the class and am now just working on taking the testing in the state of ND
Timeline
Middle School Librarian
Tate Topa Tribal School
08.2022 - Current
Ambulance Driver
Rolla Ambulance Service
11.2020 - Current
911 Dispatcher
Devils Lake Police Department
11.2020 - 08.2022
Middle School Administrator
Tate Topa Tribal School
08.2019 - 08.2020
Store Manager
Valley Farmers Supply
03.2013 - 09.2018
High School Diploma -
John Glenn
All of My Certifications have been scanned and included to the back of my resume.
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