Lacey Davila
San Antonio
Summary
Positive and upbeat, professional, and knowledgeable about customer service, inventory management and cash management. Team-oriented and proactive in organizing workflows to meet shift demands and work on continuous improvement.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
San Antonio
07.2019 - 02.2025
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Checked orders for quality and completeness.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Completed opening and closing duties to facilitate business operations.
- Identified needs of customers promptly and efficiently.
- Conducted weekly inventory of supplies, equipment, and food items.
- Collaborated with management to set performance goals and evaluate progress.
- Monitored staff performance to ensure quality standards were met.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX06-2021
Skills
- Customer-oriented
- Conflict resolution techniques
- Staff development
- Labor and food cost control
- Staff motivation
- Cash handling expertise
- Employee training
- Staff scheduling
- Strategic planning
- Inventory management
Accomplishments
- Awarded Partner of the Quarter
References
References available upon request.
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2019 - 02.2025
High School Diploma -
Tom C. Clark High School
Similar Profiles
Patrick PricePatrick Price
Shift Supervisor at Starbucks Coffee CompanyShift Supervisor at Starbucks Coffee Company
Jocelyn CamachoJocelyn Camacho
Barista Trainer at STARBUCKS COFFEE COMPANYBarista Trainer at STARBUCKS COFFEE COMPANY
Christal Scott-JohnsonChristal Scott-Johnson
Supervisor at Starbucks Coffee CompanySupervisor at Starbucks Coffee Company