Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Dent

Clinton,Tn

Summary

Dynamic individual with hands-on experience in retail and construction sales. Demonstrates a talent for navigating challenges, strong problem-solving skills, and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals through proficient client and employee retention, organization and record-keeping, merchandising, and excellent verbal and written communication skills. Capable of working with a diverse group of people. Strong willingness to learn and grow in any environment.

Overview

10
10
years of professional experience

Work History

Sales & Scheduling Coordinator

Smith Handyman Service
01.2022 - Current
  • Plan and coordinate production schedules to increase weekly revenue.
  • Developed strong working relationships with management team through effective scheduling and communication skills.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Utilized consultative sales and closing techniques to meet sales objectives.
  • Generated personal sales to meet or exceed established sales goals.
  • Place sales calls and handled all sales for incoming customer calls to successfully convert leads to sales and scheduled appointments.

Assistant Store Manager-Merchandising

Dick’s Sporting Goods
03.2020 - 01.2022
  • Assist in achieving company objectives in profit and loss control and sales performance.
  • Uphold company standards for merchandise presentation and backroom organization.
  • Promote company programs including warranty sales, loyalty program, and credit cards.
  • Demonstrate the ability to interact with athletes genuinely and show knowledge and a passion to their sport or activity.
  • Validate schedules for assigned departments and monitor payroll daily to ensure payroll plans are met.

Assistant Store Manager

Boot Barn
07.2018 - 02.2020
  • Lead store associates to foster a service and selling culture, exceed customer expectations, and build consumer loyalty.
  • Partner with the store manager to plan and execute successful volume driving events that involve outreach to the local community.
  • Ensure operation elements positively impact the customer experience and fit within the framework of a service and selling culture.
  • Lead the store team in executing procedures designed to improve store performance results.
  • Ensure customers receive the highest level of service through creating an engaging customer centric selling and service.

Department Manager

Converse, Nike Inc
09.2016 - 07.2018
  • Lead and manage all in-store activities to achieve sales and profitability goals.
  • Ensure consistent implementation of operating standards, including product flow planning and completion, execution of markdowns, seasonal promotions and initiatives, and merchandise presentation.
  • Recruit and hire top talent while providing ongoing coaching, implementing development strategies, create succession plans, and manage performance of staff.
  • Ensure long-term business growth in accordance with Converse’s brand philosophies, policies, and procedures.
  • Generate revenue and manage controllable in order to deliver a positive financial performance.

Store Manager

Finish Line INC-Finish Line Macy’s
03.2015 - 09.2016
  • Provide daily shift floor coverage and supervision for Finish Line shops inside of two Finish Line Macy’s stores.
  • Provide exceptional customer service by consistently greeting customers, understanding their needs, recommending products, and executing sales.
  • Assist District Sales Leader with recruiting and interviewing.
  • Execute and maintain visual merchandising standards.
  • Assist in driving sales performance to meet the Finish Line’s business objectives by maintaining individual and overall shift sales for the store.
  • Open and/or closes the store, performing all tasks to company standards.
  • Organize and maintain shipments, transfers, and merchandise.

Education

Bachelor of Science - Sport Management, Marketing

Ohio Dominican University
Columbus, Ohio
05.2014

Skills

  • Calendar coordination
  • Confidentiality requirements
  • Customer engagement and support
  • Schedule organization
  • Teamwork and collaboration
  • Effective multitasking
  • Personnel management
  • Retail management
  • Retail merchandising expertise

Timeline

Sales & Scheduling Coordinator

Smith Handyman Service
01.2022 - Current

Assistant Store Manager-Merchandising

Dick’s Sporting Goods
03.2020 - 01.2022

Assistant Store Manager

Boot Barn
07.2018 - 02.2020

Department Manager

Converse, Nike Inc
09.2016 - 07.2018

Store Manager

Finish Line INC-Finish Line Macy’s
03.2015 - 09.2016

Bachelor of Science - Sport Management, Marketing

Ohio Dominican University

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Lacey Dent