Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Dodson

Bolivar,MO

Summary

Knowledgeable professional with background in managing customer relationships and ensuring client satisfaction. Proven track record of resolving customer issues and enhancing client engagement through effective communication. Demonstrated proficiency in problem-solving and building long-term client relationships.

Overview

5
5
years of professional experience

Work History

Customer Relationship Associate

Bank of Missouri
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Removed mutilated currency from circulation.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced ITM machine weekly.
  • Checked ITM deposits daily.
  • In charge of cash ordering/special currency.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.

Daycare Teacher

Brighton’s KIDS Programs
04.2022 - 10.2024
  • Helped children learn about language and literacy, science and life skills.
  • Completed extensive training that provided insight on child care and development topics.
  • Administered proprietary curriculum while creating fun, interactive learning experiences.
  • Created organized classroom that encouraged children to create, explore and make decisions with confidence.
  • Maintained awareness and supervision of children's needs to maximize physical health and safety.
  • Discussed individual students' needs and progress.
  • Prepared and implemented remedial programs for students requiring extra help.
  • Arranged indoor and outdoor space to facilitate creative play, motor-skill activities and safety.
  • Modeled behavioral and social skills to help students learn, respect and enforce proper boundaries.
  • Established clear objectives for all lessons, units and projects and communicated those objectives to children.
  • Taught proper eating habits and personal hygiene.
  • Attended staff meetings and served on committees as required.
  • Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them.

Digital Personal Shopper

Walmart
10.2020 - 12.2022
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Chose top-quality items to fulfill over 65 customer orders daily.
  • Reset store displays for special events and seasonal merchandise changes.
  • Organized as many as 25 orders per hour.
  • Listened to customer needs to identify and recommend the best products and services.
  • Worked with Management to redesign store opening and closing duties.
  • Managed closing shifts as a Team Leads Successor
  • Assigned tasks to other associates in order to keep operations running smoothly.

Office Associate

Martin Prairie Farms
07.2020 - 10.2020
  • Documented and routed business correspondence to manage office paperwork.
  • Collected payments, issued receipts, and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Maintained business records by updating customer information.
  • Answered 10 - 15 phone calls daily and pleasantly welcomed visitors to the office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Handled requests-for-information, delegating tasks to appropriate employees to optimize customer service.
  • Served as the central point of contact for outside vendors needing to gain access to buildings.
  • Routed agreements, contracts, and invoices through signature process.
  • Paid liabilities and various bills.
  • Handled invoices.
  • Updated books and feed contracts.

Daycare Teacher

Red Cupola Day Care
04.2020 - 08.2020
  • Communicated with children's parents and guardians about daily activities, behaviors, and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Maintained daily records of individual activities, behaviors, meals and naps.

Education

High School Diploma -

Humansville Highschool
Humansville, MO
06.2020

Associates - Business Management and Accounting

Ozark Technical University
05.2024

Studied Business Management

Southwest Baptist University
Bolivar, MO
12.2021

Skills

  • Payment processing
  • Sales
  • People skills
  • Team member motivation
  • Reliable and trustworthy
  • Business writing
  • Excel spreadsheets
  • Strong problem solver
  • Inventory Management
  • Resourceful
  • Maintaining files
  • Tracking wage garnishments
  • Direct deposit processing
  • Tracking leave
  • Excellent communication skills
  • Accurate record keeping
  • Proven team leader
  • Classroom management
  • Supply inventory
  • Emergency procedures
  • Active listener
  • Strong computer skills
  • First aid training
  • Patience and composure

Timeline

Customer Relationship Associate

Bank of Missouri
10.2024 - Current

Daycare Teacher

Brighton’s KIDS Programs
04.2022 - 10.2024

Digital Personal Shopper

Walmart
10.2020 - 12.2022

Office Associate

Martin Prairie Farms
07.2020 - 10.2020

Daycare Teacher

Red Cupola Day Care
04.2020 - 08.2020

Studied Business Management

Southwest Baptist University

High School Diploma -

Humansville Highschool

Associates - Business Management and Accounting

Ozark Technical University

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