Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Domenech

Las Vegas,NV

Summary

I am hardworking and able to work with little to no supervision. Collaborative team player who works well in challenging fast paced environments. Personable and professional while under pressure with motivated ability and committed to providing high quality customer care to create a positive experience.

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated and engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Picerne Real Estate
07.2023 - 04.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Server

Red Rock Casino
06.2021 - 06.2023


  • Up sale menu items and cocktails
  • Provide positive experience for first time guest
  • Answer customer inquiries and resolve issues promptly
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Lawry's The Prime Rib
05.2017 - 06.2021
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Making sure food is presentable before it is delivered to guest
  • Maintained tact, diplomacy and friendliness in a fast past environment
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Receptionist/Administrative Assistant

Bonanza Beverage
11.2018 - 04.2020
  • Providing Administrative support to office staff members
  • Maintain calendars to ensure deadlines and scheduled meetings
  • Sort daily mail received
  • Greeting, welcoming guest and directing them appropriately
  • Notifying office personnel of visitor arrival
  • Keeping office secure by following procedures, monitoring log books
  • Paying and Receiving invoices through VIP
  • Inserting payments received in system
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Supervisor

Marshall Retail Group
04.2017 - 03.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Customer Service Representative

Convergys
01.2012 - 02.2017
  • Consult with customers to evaluate needs and determine best options
  • Make requested policy and account changes
  • Assist with customer complaints
  • Opening and responding to emails accordingly
  • Assisting customers with installing software programs
  • Troubleshooting any issues their experiencing
  • Answering and handling calls in a timely manner.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma -

Northside High School
Jacksonville, NC

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Customer Service
  • Fair Housing Regulations

Timeline

Leasing Consultant

Picerne Real Estate
07.2023 - 04.2024

Server

Red Rock Casino
06.2021 - 06.2023

Receptionist/Administrative Assistant

Bonanza Beverage
11.2018 - 04.2020

Server

Lawry's The Prime Rib
05.2017 - 06.2021

Supervisor

Marshall Retail Group
04.2017 - 03.2018

Customer Service Representative

Convergys
01.2012 - 02.2017

Diploma -

Northside High School

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Lacey Domenech