Lacey D. Phillips
Riviera Beach,FL
Summary
Self-motivated and energetic individual with a proven track record of thriving in fast-paced, high-volume environments. Over 10 years of experience in the restaurant industry, bringing a wealth of knowledge and expertise to the table. Strong interpersonal skills enable engaging with guests in a professional and friendly manner, ensuring their satisfaction. Adaptable server specializing in fine dining, excelling both as a team player and when working independently. Remains calm and professional in stressful situations, consistently delivering exceptional service. Fast learner who readily adapts to new procedures, making an asset to any establishment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER
Morton's The Steakhouse
12.2022 - 05.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
BARTENDER/SERVER
Double D's Steakhouse
08.2021 - 12.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Created cocktails for bar guests as well as dining room while also serving bar-top.
- Cultivated warm relationships with regular customers.
SERVER
Portland City Grill
11.2019 - 03.2020
- Knowledge of wine pairing
- Ability to retain different daily specials
- Created a knowledgeable experience for guests
- Effectively communicated with kitchen regarding allergies
BANQUET CAPTAIN
Skates On The Bay
05.2014 - 11.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Merchandised seasonal special to guests.
- Increased sales significantly by upselling higher-end products to customers.
- Oversaw timeliness and quality of food delivery at high-volume events.
Education
High School Diploma -
Sierra High School
Manteca, CASkills
- Natural leadership
- Wine pairings
- Anticipating guest needs
- Time management
- Wine and liquor service
- Adaptable and flexible
- High-energy and stamina
- Banquet coordination
- ServSafe Certified
- Daily specials memorization
- Team member support
Certification
ServSafe Certified
Timeline
SERVER
Morton's The Steakhouse
12.2022 - 05.2023
BARTENDER/SERVER
Double D's Steakhouse
08.2021 - 12.2022
SERVER
Portland City Grill
11.2019 - 03.2020
BANQUET CAPTAIN
Skates On The Bay
05.2014 - 11.2018
ServSafe Certified
High School Diploma -
Sierra High School
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