Lacey Drake
Vancouver,WA
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Seeking to gain valuable work experience and expand professional skills to benefit both employer and self. Committed to contributing to the success of the organization by leveraging strengths in relevant skills or areas of expertise. Eager to take on new challenges and learn from experienced professionals in a dynamic and collaborative work environment. Dedicated, motivated, and adaptable, ready to make a positive impact and drive results.
Overview
19
19
years of professional experience
Work History
VP of Operations
PC Smiles
04.2013 - Current
- Daily KPI review
- Onboarding and training of new team members
- Maximizes the schedules to ensure our offices are where they need to be daily, weekly and monthly
- Accounts receivable, insurance billing, E-claims, collection calls, financial arrangements, office monitors
- Tracking of dollar case acceptance
- In office training and coaching
- Weekly Executive meetings to collaborate and plan
- Create a positive culture for employees and patients
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 10 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
Office Manager
Gentech Dentist
05.2009 - 02.2013
- Coordinate continuing education classes and business meetings
- Make sure office is OSHA compliant
- Make staff schedules and keep office on track to hit monthly production goals
- Greet Patients, answer multi phone lines, verify insurance, treatment pre-authorizations, discuss treatment plans and financial estimates with patients, schedule and confirm appointments
- Keep the team feeling in our office
- Maintain a professional and safe work place for all staff members
- Schedule efficiently to maximize doctors production
Executive Assistant
Manpower Agency (Daimler Trucks)
07.2008 - 04.2009
- Providing both confidential and/or technical support to management and staff, coordinating travel, reconcile monthly credit card statements, executing expense reports, scheduling appointments and WebEx meetings, and arranging meeting facilities
- SAP savvy, process price discrepancies, issue goods receipts, work with Accounting on vendor payments, Accounts Receivable and collection
- Providing technical support for maintaining and coordinating data for the Purchasing Department
- Interpreting, translating, and formatting data which may be used to produce reports, maintain files, or create graphs
- Responsible for creating spread-sheets, and upkeep of company files
- Providing telephone and internet interface to the Purchasing Department, handle multiple phone lines, greet suppliers and guests, distribute inter-office and outgoing mail, fax and scan documents as necessary
- Microsoft Word, Excel, PowerPoint & Lotus Notes
Dental Office Manager/ Dental Assistant
Dr. Falter, DDS.
01.2007 - 05.2008
- Accounts Receivable, Accounts Payable, insurance billing, collection calls, financial arrangements, practice monitors (daily, weekly, and monthly) Care Credit, route slips, recall cards
- Answer multiple phone lines, greeted patients, verified insurance benefits, scheduled appointments
- New patient paperwork, supply management & marketing
- Chart audits, collections, internal as well as external marketing
- Procedure assistance including: radiographs, sealants, fillings, crown preps, crown seats, root canals & patient bleaching
- Sterilization & kept office OSHA compliant
Education
Centralia College
Centralia, WA01.2004
Winlock High
Winlock, WA01.2002
Skills
- Eaglesoft
- Dentrix
- Word
- Excel
- PowerPoint
- Microsoft Office
- KPI Review
- Scheduling appointments & meetings
- Written communication
- Oral communication
- Self motivated
- Multi-tasker
- Work ethic
- Positive attitude
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Territory Management
- Staff Supervision
- Goals and performance
- Asset Control
- Performance Management
References
Samantha Burton HR Manager: (541)-606-4463
Dr. Alvin Watanabe, DDS: (360)606-5017
Dr. Rohn Falter, DDS: (360) 431-5070
Accomplishments
- Supervised team of 120 staff members spanning over 10 practice locations
- Achieved greater case acceptance by introducing Dental Intel for patient follow ups.
- Tracked KPIs for improved office productivity
- Achieved improved AR through effectively helping with over the counter collections and Insurance clean up company wide
Timeline
VP of Operations
PC Smiles
04.2013 - Current
Office Manager
Gentech Dentist
05.2009 - 02.2013
Executive Assistant
Manpower Agency (Daimler Trucks)
07.2008 - 04.2009
Dental Office Manager/ Dental Assistant
Dr. Falter, DDS.
01.2007 - 05.2008
Winlock High
Centralia College