Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lacey Dunbar

Bowie,MD

Summary

Practiced Clinical Technician with 10 years of experience improving patient outcomes through quality care. Partners with diverse healthcare providers to develop training plans, optimizing use of systems and care. Contributes to effective implementation of physician orders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinical Technician

Kaiser Permanente
09.2023 - Current
  • Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
  • Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
  • Improved patient satisfaction with compassionate bedside manner and clear communication skills.
  • Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
  • Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
  • Worked with physicians and nurses in patience care excellence.
  • Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Customer Service Coordinator

United Healthcare Group
01.2023 - 09.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Created call sequencing flow charts to optimize center performance.

Surgical Scheduler

Virginia Cancer Specialists
07.2020 - 06.2022
  • Assist with scheduling surgical consults and follow up appointments for the following specialties:

-Breast Oncology

-Musculoskeletal Oncology

-Thoracic Surgery

  • Handles multiple telephone lines with high call volumes
  • Screens and routes all calls appropriately
  • Provides registration face sheet to patients to review; make changes as necessary in the registration system
  • Requesting medical records
  • Emailing patients and providers


Patient Care Representative

Virginia Hospital Center
12.2018 - 01.2020
  • Assist with the scheduling of appointments, follow-up appointments and registering of patients
  • Handles multiple telephone lines with high call volumes
  • Screens and routes all calls appropriately
  • Provides registration face sheet to patients to review; make changes as necessary in the registration system
  • Files correspondence promptly and accurately in patients charts when returned from clinician or manager
  • Epic EMR system experience
  • Communicated with patients to ensure quality of care and develop care plans.

Medical Assistant

Dominion Foot and Ankle Consultants
09.2014 - 12.2018
  • Promoted a positive patient experience by minimizing patient wait times and patient communication
  • Proficient in taking patient medical histories and interviewing patients to verify information
  • Perform appropriate screening activities and vital signs: blood pressure, pulse, temperature, height and weight
  • Assist with the scheduling of appointments, follow-up appointments and registering of patients
  • Assist patients with durable medical equipment
  • Perform clinical tasks appropriate to targeted patient population under supervision of the physician and nurse
  • Keep exam and procedure room clean and stocked at all times
  • Athena EMR system experience

customer service

Ruby Tuesday
02.2012 - 10.2018
  • Provide excellent, while maintaining a friendly atmosphere
  • Greet customers and assist with questions
  • Proficient in cash handling

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
06-2027

Medical Assistant -

Everest College
10.2014

High school diploma or GED -

Everest College
09.2010

Skills

  • Strong interpersonal skills and excellent written and verbal communication
  • EMR experience with, Epic, Microsoft Office, Athena Health, Tiger View Radiology,
  • Sound knowledge of medical terminology, office practices and procedures, and policies
  • Knowledge of HIPAA rules and regulations of medical records and the release of information
  • Computer Skills
  • ICD-10
  • Medical Office Experience
  • Medical Scheduling
  • Vital Signs
  • Patient Care
  • Clerical Experience

Certification

BLS Certification- American Heart Association

Expiration Date: 09/2025


Certified Clinical Medical Assistant (CCMA)-

License#: T5E3W7K5 Expiration Date: 03/31/2025

Timeline

Clinical Technician

Kaiser Permanente
09.2023 - Current

Customer Service Coordinator

United Healthcare Group
01.2023 - 09.2023

Surgical Scheduler

Virginia Cancer Specialists
07.2020 - 06.2022

Patient Care Representative

Virginia Hospital Center
12.2018 - 01.2020

Medical Assistant

Dominion Foot and Ankle Consultants
09.2014 - 12.2018

customer service

Ruby Tuesday
02.2012 - 10.2018

High school diploma or GED -

Everest College

Bachelor of Science - Nursing

Chamberlain College of Nursing

Medical Assistant -

Everest College