Summary
Overview
Work History
Education
Skills
Timeline

Lacey Durham

Howard,SD

Summary

Dynamic professional with a strong background in customer service and wellness coaching, notably at Face It Together Sioux Falls. Proven ability to foster client relationships and enhance satisfaction through effective communication and empathy. Skilled in time management and trained in Motivational Interviewing, consistently achieving client wellness goals.

Overview

4
4
years of professional experience

Work History

Cashier

Casey's General Store
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Lead Cleaner

Get It Done Construction
04.2024 - 06.2024
  • Upheld company reputation by representing the organization professionally at all times when interacting with clients, vendors, or other external contacts.
  • Trained new staff members on proper cleaning techniques, safety protocols, and company policies, contributing to a cohesive work environment.
  • Streamlined cleaning processes for improved efficiency and reduced time spent on tasks.
  • Enhanced the cleanliness of facilities by utilizing advanced cleaning techniques and equipment.
  • Contributed to positive workplace morale by fostering open communication channels with colleagues from diverse backgrounds.
  • Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
  • Safeguarded the health of occupants by adhering to strict sanitation guidelines when handling hazardous materials or chemicals used in cleaning processes.
  • Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Addiction Wellness Coach

Face It Together Sioux Falls
11.2021 - 03.2024
  • Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
  • Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
  • Monitored, tracked, and reported on individual progress with wellness plans.
  • Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
  • Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
  • Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
  • Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
  • Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
  • Provided motivational support to help clients overcome barriers and achieve their desired health outcomes.
  • Utilized a variety of coaching styles tailored to individual client needs for more effective communication and rapportbuilding.

Housekeeper

Keystone Treatment Center
04.2021 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.

Education

Behavioral Sciences & Sociology

Mount Marty College, Yankton, SD

1 semester left to graduate

Associate In Liberal Arts - General Studies

Kilian Community College , Sioux Falls, SD
05.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Attention to detail
  • Reports and documents
  • Clear communication
  • Empathy and patience
  • Dependability and reliability
  • Honest and dependable
  • Trained in Motivational Interviewing
  • Practice Mindfulness in everyday life

Timeline

Cashier - Casey's General Store
12.2024 - Current
Lead Cleaner - Get It Done Construction
04.2024 - 06.2024
Addiction Wellness Coach - Face It Together Sioux Falls
11.2021 - 03.2024
Housekeeper - Keystone Treatment Center
04.2021 - 11.2021
Mount Marty College - , Behavioral Sciences & Sociology
Kilian Community College - Associate In Liberal Arts, General Studies
Lacey Durham