Lacey Farrell
Sparks
Summary
Professional in customer support with strong communication and problem-solving skills. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Zimco Equipment
01.2022 - 01.2025
- Served as the primary point of contact for customer inquiries via phone, email, and chat, providing accurate product/service information and solutions.
- Addressed and resolved complex customer complaints and issues, escalating when necessary and ensuring timely resolution.
- Built strong customer relationships through empathetic, open, and interactive communication.
Barista/Cashier
Peet's Coffee & Tea
01.2019 - 01.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Monitored inventory levels of supplies and restocked when necessary.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Host/Cashier
Boomtown Hotel Casino
01.2019 - 01.2020
- Greeted guests warmly and managed seating arrangements efficiently.
- Handled guest inquiries and resolved any concerns promptly and professionally.
- Monitored dining area for guest satisfaction and engaged with patrons regularly.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Groomer
Sunrise Grooming
01.2012 - 01.2016
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
Courtesy Clerk
Food4Less
01.2014 - 01.2015
- Provided excellent customer service by assisting shoppers with inquiries and product locations.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Maintained cleanliness and organization of store shelves and checkout areas.
- Assisted with price checks, go-backs, and replenishing supplies.
Education
BBA - Business administration
Southern New Hampshire University
Hooksett, NHSkills
Cashier
Timeline
Customer Care Representative
Zimco Equipment
01.2022 - 01.2025
Barista/Cashier
Peet's Coffee & Tea
01.2019 - 01.2020
Host/Cashier
Boomtown Hotel Casino
01.2019 - 01.2020
Courtesy Clerk
Food4Less
01.2014 - 01.2015
Groomer
Sunrise Grooming
01.2012 - 01.2016
BBA - Business administration
Southern New Hampshire University