Lacey Farrell
Sparks
Summary
Professional in customer support with strong communication and problem-solving skills. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Zimco Equipment
01.2022 - 01.2025
- Served as the primary point of contact for customer inquiries via phone, email, and chat, providing accurate product/service information and solutions.
- Addressed and resolved complex customer complaints and issues, escalating when necessary and ensuring timely resolution.
- Built strong customer relationships through empathetic, open, and interactive communication.
Barista/Cashier
Peet's Coffee & Tea
Reno, NV
01.2019 - 01.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Monitored inventory levels of supplies and restocked when necessary.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Host/Cashier
Boomtown Hotel Casino
Reno, NV
01.2019 - 01.2020
- Greeted guests warmly and managed seating arrangements efficiently.
- Handled guest inquiries and resolved any concerns promptly and professionally.
- Monitored dining area for guest satisfaction and engaged with patrons regularly.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Groomer
Sunrise Grooming
Las Vegas, NV
01.2012 - 01.2016
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
Courtesy Clerk
Food4Less
Las Vegas, NV
01.2014 - 01.2015
- Provided excellent customer service by assisting shoppers with inquiries and product locations.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Maintained cleanliness and organization of store shelves and checkout areas.
- Assisted with price checks, go-backs, and replenishing supplies.
Education
BBA - Business administration
Southern New Hampshire University
Hooksett, NHSkills
Cashier
Cash Handling
Retail Sales
Customer Service
Barista Experience
Organizational Skills
Coffee Experience
POS
Pet Grooming
Cleaning Experience
Strong work ethic
Animal Care
Busser
Time management
Host/Hostess
Positive and professional
Coffee and tea expertise
Team collaboration
Effective communication
Inventory management
Problem resolution
Self Motivated
Computer skills
Timeline
Customer Care Representative
Zimco Equipment
01.2022 - 01.2025
Barista/Cashier
Peet's Coffee & Tea
01.2019 - 01.2020
Host/Cashier
Boomtown Hotel Casino
01.2019 - 01.2020
Courtesy Clerk
Food4Less
01.2014 - 01.2015
Groomer
Sunrise Grooming
01.2012 - 01.2016
BBA - Business administration
Southern New Hampshire University