Lacey Farris
Marlow,OKLAHOMA
Summary
Talented Owner with marketing, customer service and website oversight skills and more 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Owner at Miss Thangz Boutique
Miss Thangz Owner
01.2015 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed day-to-day business operations.
Stay at Home Mom
Myself
12.2012 - Current
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Cage Cashier
CHISHOLM TRAIL CASINO
02.2007 - 07.2010
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Verified and processed authorization forms for transactions.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Moved currency, coins and chips following exact security protocols.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Reduced transaction errors by implementing stringent cash-handling procedures and providing ongoing training to staff members.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Checked customer identification and verified signatures for large transactions.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Proven ability to learn quickly and adapt to new situations.
Substitute Teacher
Duncan Public Schools
05.2006 - 05.2009
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Beauty Advisor, Customer Service, Cashier
Walgreens
04.2005 - 09.2007
- Recommended complementary purchases to customers, increasing revenue.
- Followed up with customers to increase satisfaction with purchases and services.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Prioritized helping customers over completing other routine tasks in store.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Bachelor of Business Mangement - Accounting, Marketing, General Business
Cameron University
Lawton, OK05.2009
Skills
- Records Organization and Management
- Trends Analysis
- Customer Service Management
- Price Structuring
- Business Administration
- Sales Promotion and Strategics
- Financial Planning
- Business Development
- Budget Control
- Public Speaking
- Bookkeeping
Timeline
Owner at Miss Thangz Boutique
Miss Thangz Owner
01.2015 - Current
Stay at Home Mom
Myself
12.2012 - Current
Cage Cashier
CHISHOLM TRAIL CASINO
02.2007 - 07.2010
Substitute Teacher
Duncan Public Schools
05.2006 - 05.2009
Beauty Advisor, Customer Service, Cashier
Walgreens
04.2005 - 09.2007
Bachelor of Business Mangement - Accounting, Marketing, General Business
Cameron University
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