Lacey Fernandez
San Marcos,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Office Manager/RCS
Texas Oncology
10.2018 - Current
- Primary contact in clinics for roll out and help with Navigating Care, VSEE clinic, G2, Athena, and now PAM.
- Managed a team of 9 under Operations from 2018 until 2023. In January of 2023, RC was added to my team with the departure of our RCS making my team 14.
- Updated reports, managed accounts, and generated reports for the RCS side.
- Developed and maintained successful relationships with clinical staff, MD's, vendors, other clinics, and outside medical personnel.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed workday time for employees.
Patient Financial Counselor
Texas Oncology
10.2015 - 10.2018
- Worked up clinic schedules to secure authorization for chemo, radiation, and PCP referrals to ensure financial integrity of clinic.
- Spoke with patients regarding balances and pre-payment due for services rendered.
- Screened and identified patients needing financial assistance. Once identified set up patient with PAS team for foundations, copay cards, free drug assistance and medicaid if eligible.
- Worked adjustments on accounts, went over patient statements with balances.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Representative
Texas Oncology
01.2014 - 10.2015
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Scheduled labs, infusions, CT's, office visits and procedures outside of Texas Oncology.
- Cross trained to cover Receptionist as needed.
Education
High School Diploma -
Gonzales High School
Gonzales, TX05.2005
Skills
- Employee Supervision
- Policy Development
- Operations Management
- Staff Hiring
- Billing and Revenue Cycle supervision
- Training of new systems
- Cross Training staff
- Directly supported PD with all clinic operations
Timeline
Office Manager/RCS
Texas Oncology
10.2018 - Current
Patient Financial Counselor
Texas Oncology
10.2015 - 10.2018
Patient Service Representative
Texas Oncology
01.2014 - 10.2015
High School Diploma -
Gonzales High School
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