Lacey Fisher
Toomsuba,MS
Overview
17
17
years of professional experience
Work History
Transportation/Activities Aide
Methodist Senior Services (Aldersgate Campus)
05.2023 - Current
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Organized special events and outings for residents, promoting mental engagement and physical activity.
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
Front Desk Representative
Planet Fitness
10.2018 - 05.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
Customer Service Representative
Iqor
03.2017 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Cash Saver
09.2012 - 04.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
McAllister's Deli
05.2011 - 07.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
McDonald's
04.2007 - 08.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Skills
- Flexibility
- Fundraising
- Negotiation
- Organizational skills
- Critical thinking
- Problem-solving
- Active listening
Timeline
Transportation/Activities Aide
Methodist Senior Services (Aldersgate Campus)
05.2023 - Current
Front Desk Representative
Planet Fitness
10.2018 - 05.2023
Customer Service Representative
Iqor
03.2017 - 08.2017
Cashier
Cash Saver
09.2012 - 04.2013
Cashier
McAllister's Deli
05.2011 - 07.2012
Cashier
McDonald's
04.2007 - 08.2010