Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Lacey Ford

Greybull,WY
Lacey Ford

Summary

Resourceful Account/Client Coordinator with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Experience in customer service and sales, knowledge and strong collaborative skills leading to optimum outcomes. Skilled in building client relationships and understanding client needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

20
years of professional experience
1
Certification
1

License

Work History

Wyo-Ben

Plant Administration
03.2023 - Current

Job overview

  • Ensured timely payment of invoices, saving 3% monthly in discounts; maintaining positive vendor relationships and improving cash flow management.
  • Facilitated timely month-end closing procedures, enhancing accuracy of financial statements for executive review.
  • Maintained plant inventory, completed inventory reports and escalated inventory discrepancies.
  • Oversaw inventory, controlled stock-outs and reduced excessive inventory.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

Employee Benefit Solutions, Inc.

Client Coordinator
08.2019 - 03.2023

Job overview

  • Streamlined communication channels for improved client coordination and project management.
  • Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
  • Served as primary point of contact for more than 50 clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
  • Contributed to development of company-wide best practices for client coordination, resulting in increased efficiency and better overall service delivery.
  • Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
  • Assisted in contract negotiations by gathering relevant data and presenting options in line with both company objectives & client requirements.

Nevada Orthopedic & Spine Center

Patient Account Representative
05.2019 - 08.2019

Job overview

  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Utilized computer programs to create invoices, letters and other documents.
  • Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress, improving collections by more than 10%.

GoWireless, Inc.

Merchandising Assistant
09.2017 - 05.2019

Job overview

  • Increased sales by creating visually appealing merchandise displays and product arrangements.
  • Coordinated promotional events, contributing to increased overall store sales and customer engagement.
  • Assisted in training new hires in store policies and procedures related to merchandising duties.
  • Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
  • Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
  • Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs 12%.

Murray Park Dental

Dental Assistant
04.2013 - 03.2017

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Explained treatment procedures and instructed more than 500 patients on home care guidelines.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.

Education

Provo College
Provo, UT

License from Dental Assisting
2013

University Overview

  • Dean's List
  • Honor Roll
  • Honoree of
  • Provo College Scholarship Recipient

ExamFX

License from Health & Life

Skills

  • Employee Relations
  • Benefits Administration
  • Planning and coordination
  • Customer relationship development
  • Financial analysis and reporting
  • Accounting management
  • Process Implementation
  • Human resources knowledge
  • Remote Video Conferencing
  • CRM Tracking
  • Compliance Assessment
  • Financial Information Systems

Certification

  • Licensed Insurance Agent - 2020-Current

Timeline

Plant Administration

Wyo-Ben
03.2023 - Current

Client Coordinator

Employee Benefit Solutions, Inc.
08.2019 - 03.2023

Patient Account Representative

Nevada Orthopedic & Spine Center
05.2019 - 08.2019

Merchandising Assistant

GoWireless, Inc.
09.2017 - 05.2019

Dental Assistant

Murray Park Dental
04.2013 - 03.2017

Provo College

License from Dental Assisting

ExamFX

License from Health & Life

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Lacey Ford