LACEY GARLAND
Caledonia,NY
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
SERVER
BJ's Brewhouse
11.2021 - 04.2024
- Perform all opening and closing procedures based on daily and weekly checklist for dining room
- Trained new servers on restaurant policies, procedures and customer steps of service
- Worked with existing employees to assist in increasing their menu knowledge and service skills
- Answers all servers' questions on food preparations and dietary restrictions.
SERVER
O'Charley's
08.2019 - 10.2021
- Perform all opening and closing procedures based on daily and weekly checklist for dining room
- Trained new servers on restaurant policies, procedures and customer steps of service
- Worked with existing employees to assist in increasing their menu knowledge and service skills
- Answers all servers' questions on food preparations and dietary restrictions.
SERVER
Chelsea's Kitchen
05.2017 - 06.2018
- Guided guest through menu and daily special, while addressing guest questions and dietary restrictions
- Assisted fellow employees during demanding periods to promote teamwork while displaying exceptional guest service
- Communicated with host about incoming reservations to arrange table, current table dining anticipated turnover and guest request
- Monitored section to anticipate guest needs to ensure an exceptional dining experience
- Assisted fellow employees during demanding periods to promote teamwork while displaying exceptional guest service.
RECEPTIONIST
Americas Best
05.2016 - 05.2017
- Check-in incoming patients, update insurance information and notify staff of current patients in the waiting room
- Schedule appointments, referrals and documents for all patients after visits electronically
- Assist in general administrative and clerical support
- Answer telephone, screen and direct calls to appropriate staff member.
HEAD SERVER
Bonefish Grill
01.2015 - 05.2016
- Perform all opening and closing procedures based on daily and weekly checklist for dining room
- Trained new servers on restaurant policies, procedures and customer steps of service
- Worked with existing employees to assist in increasing their menu knowledge and service skills
- Answers all servers' questions on food preparations and dietary restrictions.
Education
Skills
Active listening
Multi-tasking
Patience
Communication
Problem solving
Strong Work Ethic
Cash Handling
Exceptional customer service
Safe Food Handling
Menu Memorization
Food safety understanding
Certifications Courses
Food Handlers Certification
References
- Jon Mager, 480-538-0555, BJ's Brewhouse
- John Barbosa, 610-564-3349, Bonefish Grill/Chelsea's Kitchen
- Rhonda George, 720-341-5752, Bonefish Grill
- Daniel Castillo, 623-570-9823, Americas Best
Timeline
SERVER
BJ's Brewhouse
11.2021 - 04.2024
SERVER
O'Charley's
08.2019 - 10.2021
SERVER
Chelsea's Kitchen
05.2017 - 06.2018
RECEPTIONIST
Americas Best
05.2016 - 05.2017
HEAD SERVER
Bonefish Grill
01.2015 - 05.2016