Lacey Gay
Port Charlotte
Summary
Dynamic Care Manager at MAXHealth with a proven track record in care planning and interdisciplinary collaboration. Expert in clinical documentation and discharge planning, successfully reducing readmission rates through effective patient education. Strong critical thinking skills complemented by a commitment to quality improvement and process enhancement in fast-paced healthcare environments.
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.
Overview
11
11
years of professional experience
Work History
Care Manager
MAXHealth
09.2023 - Current
- Collaborated with physicians and other healthcare professionals to develop comprehensive care plans for patients.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Collected and aggregated data to identify problems or trends, such as increase in hospital utilization and issues with physician offices.
- Arranged transportation and documented details of discharge transition plans.
- Worked to reduce readmission rates through diligent discharge planning and thorough patient education on self-care practices.
Clinical Lead
MAXHealth
10.2022 - 09.2023
- Provided guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Perform new patient orientations by thoroughly communicating expectations of the office and doing intake of patient's medical history.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Maintained detailed records of patient health information in ECW.
Clinical Assistant (front and Back)
MAXHealth
09.2020 - 10.2022
- Deliver exceptional customer service and administrative support in a busy medical practice handling a patient intake of +50 daily
- Respond to phone calls, handling insurance pre-authorizations, and schedule diagnostic images appointments, follow-ups, surgeries, and lab appointment for +150 weekly
- Successfully manage IVR and advise front desk on projected goals
- Escort patients to exam room, take and record vitals
- Prepare patients for examination and perform routine screening tests
Emergency Medical Technician
Cabell County EMS
05.2017 - 08.2020
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Administrative Assistant
Medical Practice Management Services
09.2016 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist/Administrative Assistant
ITT Technical Institute
04.2014 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Healthcare Management And Administration
Ohio University
Athens, OH05-2013
Bachelor of Science - Health Technology
Ohio University
Athens, OH05-2011
Skills
- Care planning
- Clinical documentation
- Quality improvement
- Discharge planning
- Critical thinking and problem solving
- Training and mentoring
- Process improvement
- Interdisciplinary collaboration
- Multitasking
- Time management
Timeline
Care Manager
MAXHealth
09.2023 - Current
Clinical Lead
MAXHealth
10.2022 - 09.2023
Clinical Assistant (front and Back)
MAXHealth
09.2020 - 10.2022
Emergency Medical Technician
Cabell County EMS
05.2017 - 08.2020
Administrative Assistant
Medical Practice Management Services
09.2016 - 03.2018
Receptionist/Administrative Assistant
ITT Technical Institute
04.2014 - 09.2016
Bachelor of Science - Healthcare Management And Administration
Ohio University
Bachelor of Science - Health Technology
Ohio University
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